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Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels
4.2/558 Reviews

Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

Centro de Merida Merida|0.14km from Anthropology and History Museum
El lugar se ve lindísimo por internet. Así que reservamos nuestra cena de año nuevo con más de trés semanas de anticipación y llegamos muy emocionados por celebrar el año nuevo en R&X. Decepción absoluta!! Para comenzár, me preguntaron por alergias y les comuniqué por email (semanas antes!) mi alergia al aguacate. El primer platillo que me trajeron tenia aguacate. Les acordé de mi alergia y el mesero regresó con el mismo plato diciendome que no se podía hacer nada porque ya venía mesclado el aguacate en el platillo. ”Pero si tengo alergia y se los comenté hace trés semanas.” No pues, no sé... fue su actitud... y esa actitud continuo toda la noche. La cena de cinco tiempos nos llego completamente dispareja y con muy mala actitud. Pagamos muy bien y esperabamos a cambio lo prometido: una experiencia genial. Y NO fue lo que recibimos en ningun momento. No gasten su dinero aquí. Sólo tienen la fama... pero la realidad es una decepción y un robo por lo que recibes, la verdád. Muy mala administración... porque todo esto proviene de gerencia y refleja en el servicio de meseros. Un robo y nos dejaron con una MUY mala memoria de Año Nuevo. This place looks great on the internet. But, stay away. Spend your money elsewhere. We had a horrible experience for New Year's. A complete let down. I made reservations 3 weeks ahead and they still could not get it right: the service and attitude were horrible. One example of how the night went: They asked weeks before for any allergies. I let them know about my avocado allergy. What do I get for my first course of this5 course meal? Avocado. I explained to the waiter about my allergy. He came back with the same plate saying there was nothing they could do because the avocado was mixed in to the dish. ”But, I have an allergy, and I let you all know about this 3 weeks ago.” He shrugged, and that was basically his attitude the entire night. None of the courses came out at the same time. Mine (the vegan menu) continually came out much later than everyone else. He never offered us water or checked on us... I have never written a negative review, but I need to do so in this case because we felt robbed by this place: both financially and robbed of having a good New Year's experience. The bad management is obvious and in trickles down to the service at the table. Like another reviewer said: spend your money elsewhere! This place has beautiful pictures and the fame of enveloping you in a luxurious experience, which it may have had a while ago. But, it's not true now. Don't buy they hype: it's false.

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Explore Guest Reviews of Hotels in Merida

Searching for hotels near Anthropology and History Museum? Compare room rates and reviews to find your ideal stay.
Casa Lecanda Boutique Hotel
4.8/560 Reviews
Centro de Merida
A great boutique hotel, location, decoration, and especially hotel service exceeded expectations, recommended.
Hotel El Español Paseo de Montejo
4/5108 Reviews
Centro de Merida
The hotel is conveniently located in the city centre. The facilities are perfect, the catering service is also very good, and the other services of the hotel are also very good. The hotel has complete supplies and is easy to use. The overall sanitary conditions of the hotel are very good. I am quite satisfied with this. I still wanted to live for two more days, but the room was booked by someone else. I couldn’t continue to live and I had to change to another hotel.
Hotel Plaza by Kavia
4.2/596 Reviews
Paseo de Montejo
Very good, I recommend it very much, great service and friendliness
Small Luxury Hotels of the World - Diez Diez Collection
4.5/576 Reviews
Paseo de Montejo
It's amazing, his is definitely the only hotel I will come back every year for our anniversary for sure, the staff it's amazing, they make you feel at home, Nadia, with a the first warm smile you will see, Moisés and armando at the restaurant, Guillermo taking care of the customers at night, the attention to details that all of them have, and each of them make you feel so special and welcome, Mr. Irwink an amazing person, standing obation! He took the time to explain what the dish has and the ingredients from the Yucatecan cuisine, his customer service goes beyond any expectation, all of them exceed the expectations no matter how high they are, and the room it's so luxurious on a very modern way, the food it's incredible, overall an amazing experience, I will definitely come back every year!!
Hotel Palacio Maya
4.3/5102 Reviews
Centro de Merida
Hotel is located very near to the center, offers free parking and the staff is very nice. For the price you should be satisfied. However, for the 4 stars claimed, there are few areas of improvement. The isolation is bad, you can hear all other guests. The drains are kind of clogged so water keeps gathering in the bathroom. The bed, although it‘s advertised as a double bed, can hardly accommodate two persons, even if they are hugging. There were also some bugs in the room, not cockroaches but still, so there is a need of some measure there. All in all, a good place if you want good value for money and be central in Merida.
Hotel Holly
4/527 Reviews
Centro de Merida
This place was great! Clean and comfortable. Everything we needed. The pool was nice and we were within walking distance of restaurants and some beautiful historic buildings. Parking was provided which was really great and the staff were wonderful! We had a bit of a medical emergency and the night attendant was kind enough to help us get the care we needed. Really above and beyond! Muchas gracias!!!!!!!

Frequently Asked Questions

Merida Travel Guide

Book your hotel on Trip.com for an amazing travel experience. If you want to stay at the best hotel in Merida, Trip.com is here to help! You can stay 3-5 days at hotels in Merida without running out of things to do. Merida is a city with tons of tourist attractions. You'll never want to leave!

Manuel Crescencio Rejón International Airport is the primary airport in Merida.

You don't have to worry about accommodations when traveling to Merida. Here, there are more than 152 hotels for you to choose from. When looking for hotels in Merida, there are likely good options at a nightly budget of just 58 USD. There are 20 five-star hotels in Merida at an average price of 152 USD per night. There are 39 four-star hotels in Merida at an average price of 58 USD per night. There are 42 three-star hotels in Merida at an average price of 37 USD per night. There are 7 two-star hotels in Merida at an average price of 30 USD per night. As a popular tourist city, Merida has many renowned chain hotels. Those who favor Ibis can choose a hotel under its name. In Merida, chain hotels such as Ibis are one of the top choices among travelers. Mision Merida Panamericana in Merida is a favorite among Trip.com users. If you're still unsure, Trip.com recommends El Gran Hotel.

If you stay at a hotel in downtown Merida, nearby attractions like Transporte Turistico Ricalde, Posheria Merida can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Izamal Colonial Town, Sergio Martinez Recorridos Cenotes Homun y Cuzama, Palacio del Gobernador. The most popular attractions for tourists in Merida are Tapanco Centro Cultural A.C., Casino La Cima, Merida Cathedral.

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