I came from out of state to seemy family. This was my first and last time staying at this hotel. First of all, the check in process was tedious. There was nobody at the front desk when i walked in, so i waited and waited. Then the phone rang and I thought surely someone would come, but nope. Then i finally yelled and someone came to check me in. I had reserved this room online, but still had an application to fill out. Now mind you, I'm tired from traveling and dragging my luggage and packages. Then another page and they wanted info on my rental car. It's a rental and i did not know all this info. Got my keys and dragged everything up to my room. Neither of the keys worked which added to my annoyance, and i had to drag everything back down to get new keys as there was nobody on the floor and no hall phone. Finally got into my room and there was no refrigerator. So i took a trash bag and went to the ice maker so i can keep my beverages cold. The sign on the ice maker stated that the only working ice maker was in the lobby. Great! Now i have to get dressed and go back down. I asked the front desk where the ice maker was and told him that my room didn't have a refrigerator, he replied that it's because i reserved the "standard" room. Smh. So i went to the ice maker and it basically fell apart on me. And it was dirty! The shower in my room had mold on the ceiling, the fixtures, the wall. And there was no cable, only a roku that i had to sign into my own accounts. Unacceptable