Kimberly
December 23, 2023
A rare gem! We only stayed one night but what a night! We stayed in! Thanks to the jetted tub in our room, we had the most relaxing evening that lead to a wonderful nights sleep. The best part of our stay was our lobby experience at check in. We had a really long and difficult day and were beat by the time i made the reservation. My companion (T) was . . . .less than happy and patient and both of us had forgotten about getting cash for the deposit. This meant we would have to leave to go get cash or use a card and risk it being up to a week before getting the deposit back. (T) was frusterated and headed to the car to go get cash, mumbling irritatedly under his breath. I smiled at the clerk, Alexa was her name, and explained that we were having a challenging day and he was "less than fresh"! She smiled back and said she understood and began immediately preparing the paperwork for a cash deposit stay. It took just a few minutes and then she printed out hard copies, initialed and signed them etc. Just as we were finishing, (T) came in and said "here's my card, just use it instead" and handed me a credit card. I turned to our check in clerk and braced for the fit i was certain she was about to throw for us putting her through the prep for the wrong deposit. Instead, when i looked at her i saw her smiling and saying "no worries!" as she silently crumpled the other paperwork we'd just made and threw it away without saying anything negative at all! Thank you! Outstanding!