We are a family of four and stayed here from Sunday night to Friday morning (5 nights). We were given one towel each for the entire stay—no hand towels or face towels. We found this unhygienic. When we requested additional towels, we were told we could a replacement, but they would swap out the used towel. That’s fine, as we have no need for the used towel. However, guests should be informed in advance that they will only receive one towel per person for a 5-night stay, so we can at least bring our own.
The listing also shows pictures and advertises that the sofa can be used as a bed to sleep on. Our son agreed to sleep on the sofabed and so we repeatedly asked for sheets for the sofa bed — three nights in a row — and never received them.
The most frustrating part was the communication with the main property manager, Carlos. The listing says to call or text him, but he never responded to any of our messages. This was extremely disappointing—at the very least, there should be the courtesy of a simple reply.
As you can imagine, when people go on vacation they have high hopes, and they count on the place they book to at least communicate clear expectations — otherwise the trip ends up being far less enjoyable.
