Four Points by Sheraton Mexico City, Colonia Roma Reviews
Four Points by Sheraton Mexico City, Colonia Roma
Av. Álvaro Obregón 38, Centro Urbano Pdte. Juárez, Del. Cuauhtémoc, Cuauhtémoc, Mexico City, Federal District, 06700, MexicoView Hotel Details
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Four Points by Sheraton Mexico City, Colonia Roma Guest Reviews
4.3/5
Very Good
24 Reviews
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Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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Positive reviews(21)
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Negative reviews(3)
Alaster L
Checked in Oct 2024
Business travelers
1.0/5
Posted on Oct 9, 2024
Great location and staff but horrible Manager, Maria Jose, and Accounting, Yuri. Checked in and they charged a 10,000 MXN peso deposit (about $500 USD) and after two weeks they still haven’t returned deposit after full stay was paid in full on day of check out. Followed up with Manager, Maria Jose, and she kept me on hold for 45 minutes and blamed it on their accounting system and banks. Hotel auditor, Yuri, called my room on last day of stay at 6 am to demand that I come down and pay last night of stay before she left on her shift.
Response from Property: Dear Alaster L I offer you a sincere apology for these serious inconveniences that ocurred during your stay with us. Believe me, it is not a part of our service, I can understand your annoyance about your retention as well as the call. Inmediatez actions have been taken in our service area. We are committed to improving this área of opportunity. I would like to regain your trust and confidence. I Will be happy to change your perspective. Alma Duran
Daniel3282
Checked in Sep 2024
Business travelers
2.0/5
Posted on Sep 5, 2024
I keep booking here because it’s conveniently close to my favorite restaurant. Unfortunately rooms are never ready in time , I always have to claim my points 10 days later since they never credit them . You can forget about your Bonvoy status here, makes no difference whatsoever as they do not recognize it.
Response from Property: Dear Daniel3282 We appreciate your most recent comments, they help us to take actions to improve our areas of opportunity. We are very sorry for all the circumstances that happened during your stay, believe me it is not part of our service. We will take immediate action with the departments involved and avoid this in the future. Our Front Desk Manager is at your service to resolve this issue so that it does not happen again. I hope you can give us the opportunity to change your perspective and regain your trust. Thank you very much for your visit. Best Regards
Lisa J
Checked in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 3, 2024
Great spot close to restaurants and a churreria. Around the corner from the hotel I found some cute cafes with delicious food. One of them had amazing pozole! The room was modem and clean. The beds were comfortable and there was a nice AC. The gym was great with a nice view. I enjoyed having the restaurant there with a full bar. If we needed anything, like extra towels, they brought them up immediately. I highly recommend this hotel!
Response from Property: Dear Lisa J It´s a pleasure to know about your most recent experience with us, is a honor for us your excellent comments, they are help us. All the team Four Points by Sheraton Mexico City Col. Roma, we want to say you ¡¡Thank you!! Day by day we work for our service and hospitality that characteristc. We hope your come back again, in this your house. Thank for you visit. Best regards
Guest User
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
We stayed six nights in upgraded junior suite. Platinum member benefits - free upgrade and free breakfast - made it a very good deal. Location is perfect with walking distance to best Roma restaurants. Great staff. Very good room amenities and housekeeping. Our room on sixth floor was very quiet despite facing main avenue. Breakfast was quite good. Could have been better with more cold cuts and cheeses. Still, plenty of fruits, yoghurts and various juices. Hotel was very clean overall with spacious lobby area, a restaurant and Starbucks on site.
Response from Property: Dear ronny256 Thank you for taking the time to sharing your comments are very important to us, they help us to improve the quality of our service. We are pleased to know that we met your expectations during your stay. We look forward to having you visit us again on your next visit to Mexico City. Best regards
Stevela77
Checked in Aug 2024
Solo travelers
1.0/5
Posted on Aug 10, 2024
DO NOT STAY HERE! The hotel overcharged me on a PREPAID Reservation. I agreed to pay USD$947.64 and the hotel property lied and charged me USD$981.04. I am a GOLD BONVOY member and the HOTEL and BONVOY are refusing to refund the difference. I will NEVER STAY at A Sheraton or BONVOY Property again.
Response from Property: Dear Stevela77 We sincerely apologize for the inconvenience presented recently, after reviewing the situation we realized that the charge was correct, the discrepancy was presented by the exchange rate, the exchange rate used was $19.00 mxn. Again we offer a sincere apology for the situation that has occurred. Our rooms division manager will contact you shortly. Best Regards
H9423YEmoniquem
Checked in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 12, 2024
Loved our stay at the Sheraton four points. Special shout out to Abraham at the front desk who was exceptionally helpful when I needed help with a tour I had double booked. He also recommended a great place to eat Frontera, which is basically across the road. Rooms were clean, all staff were helpful and cheerful. Location is great not as overwhelming as el centro, so we'd come back at the end of the day to wider paths and great places to explore. It was around an hour walk from the hotel to the Centro, which we enjoy as we get to find interesting little places on the walk but I'm sure it's easy enough to catch an Uber or taxi. I also suggest trying La Guera taquieria in Roma .So delicious and you also have the Churro restaurant 2 mins away
Response from Property: Dear H9423YEmoniquem Thank you for taking the time to answer our satisfaction survey, your comments are very important to us, they help us to improve the quality of our service. It´s will be a pleasure to share Abraham his mention, believe me thi is a great motivation for him and will continue to working for the service and hospitalty. We are pleased to know that we met your expectations during your stay. We look forward to having you visit us again on your next visit to Mexico City. Best Regards
Dan H
Checked in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 25, 2024
A pleasant surprise and one of the best Four Points I've stayed at since the brand started 30 or so years ago. Good neighborhood. Comfortable bed and pillows. Bottled water included. Nice rainfall shower. Shower was 3'x5'. That's big by US standards. 0.914 x 1.52 meters. Bathroom was spacious. Hotel has very good towels. Staff was really friendly, and I mean really friendly. They always went out of their way for us. Hotel will lend you an umbrella in rainy season. We paid roughly $160 per night or 2900 pesos at the late June exchange rate. Considering how great this Four Points was, we got a steal for 4 nights. Breakfast menu is super cheap. One morning we did the buffet. It's not like a Ritz, but it was much better than your low end hotel buffet. Cost was USD $16.
Response from Property: Dear dhammer53 Thank you for taking the time to answer our satisfaction survey, your comments are very important to us, they help us to improve the quality of our service. It is a pleasure to know that our excellent service was a point on which you recognize our hospitality. We will continue to work and continue to improve. We are pleased to know that we met your expectations during your stay. We look forward to having you visit us again on your next visit to Mexico City. Regards
Wanderer706176
Checked in Mar 2024
Travel with friends
5.0/5
Outstanding
Posted on Mar 13, 2024
A total pleasure to stay here - the staff are extraordinarily friendly, professional and helpful, my room was very comfortable, clean and new. I loved how clean and bright the bathroom is. Nice towels, nice soaps and nice lotion. Feather pillows!! The breakfasts were everything you could ask for. The hotel is well located and very well priced. Quiet. I really enjoyed my stay and will definitely stay there again on my next trip to CDMX. And I must repeat - the staff were incredibly accommodating and terrific. Love this place!
Response from Property: Dear Wanderer706176 It is a great pleasure for us to know that your stay was excellent. I am glad to highlight our great service of our staff, believe me that we will share it with them in a way of celebration, thanks to their efforts our guests are highlighting it and above all come back again. We are pleased to know that we met your expectations during your stay. We look forward to having you visit us again on your next visit to Mexico City. Regards
Adrienne S
Checked in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 12, 2024
Our extended family of seven stayed for one week while visiting Mexico City. Each room was spacious and newly furnished. The beds are very comfortable and the bathrooms are updated. We loved that it is a quiet spot in a busy crowded city. The entire staff deserves a 5 star rating. Everyone was friendly, helpful, and welcoming. The front desk staff offered good and accurate information that was very helpful to first time tourists. The hotel is located in a wonderful walkable neighborhood. Close to museums, markets and Zocolo. There are many restaurants, parks, and shops near by. We would definitely stay here again.
Response from Property: Dear adriennes280 Thank you for taking the time to answer our satisfaction survey, your comments are very important to us, they help us to improve the quality of our service. We are pleased to know that we met your expectations during your stay. We look forward to having you visit us again on your next visit to Mexico City. We will share this excellent recognition with our staff, which will motivate them to continue working in the area of service and hospitality. Regards
Guest User
Checked in Oct 2023
Other
3.0/5
Posted on Oct 8, 2023
Stayed 4 nights on business. Great location for activities in Roma and Condesa. Relatively new construction, clean, and quiet. Seems to cater more to business travelers than partiers or young people. Friendly and easy check-in process. Good so far for a week of work in CDMX. Upon arriving at my room, I unfortunately discovered it faced the interior hallways/atrium of the hotel. The outside of the window has a mirror-like coating (to provide privacy for the occupant), but it felt very disconcerting to leave the shade open as it felt like people can look in. I later noticed that at nighttime if the lights are fully on in the room, the occupant(s) actually are in fact somewhat visible from the hallways. Not good at all. Moreover, the feeling of being in that room was extremely claustrophobic and unsettling - it felt like a bizarre prison. Should never have been a room, but rather a utility space, ice room, laundry, whatever. Anyway: I asked to switch rooms and received a bit of attitude about it from the front desk. But, the Jr. Suite was available (for about $100 USD more per night), and I chose this option as it was, unfortunately, the only option left. Upon arriving at the Jr. Suite, things were much better. I would hesitate to describe it as a "suite" and more like a larger version of a regular room. Most importantly, it contained a small window so the room received some natural light and air if desired. The bed and pillows were very comfortable, the room was clean, the bathroom large, and the small fridge was useful. Both the A/C and heat worked very well and nearly silently. Shower provided very hot water and decent water pressure. Good, fast WiFi, with stable connection during my whole stay. Room amenities could be better. Very thin slippers, very bad coffee, and could have used more light by the closet area. One plus of the Jr. Suite is it's located at the end of the hall, so only one wall is shared with another room. My room was on the back of the hotel (away from the street) which presented a pretty depressing view of the back of an ugly building, but quite a bit less noise. Probably for the best. Hotel restaurant is quite nice and very tasty if you're in a hurry or can't go out. Lots of food options, good coffee, full bar, and great service. Good separate coffee bar open in the daytime serving Starbucks. I did have one odd issue when I came back late at night from work and my key didn't work at the front entrance. The security guard normally inside was nowhere to be found. Took me a few minutes of waving my arms at a worker in the back room behind the front desk before I was noticed and let in. Strange, as my key worked fine at the entrance the previous night. Anyway, it's a safe area so I didn't feel concerned being outside alone for a few minutes. Overall, 6.5/10.
Bayareagrl
Checked in May 2023
Couples
4.0/5
Very Good
Posted on May 27, 2023
Solid hotel located in a central location next to lots of restaurants and cafes. On the positive side, it's a newer hotel with nice modern furnishings including large tv, porcelainosa tiles and fixtures in the bathroom. We really liked the fully functional window with complete blackout curtain. AC worked great too. Note however it's a 3 star hotel so it does not have a lot of amenities- no club lounge, pool etc. also no mini fridge and you need to get ice from the bar downstairs. There is however a nice gym well equipped which also looks new. The staff are all very friendly and helpful. However there is only so much they can do when they run out of things like face towels. The walls are super thin- we could hear our neighbors conversation through the wall and they weren't yelling. Also because the hotel rooms all face a common middle courtyard, conversations felt very loud in the hallways and we could hear door slamming all the time.
Response from Property: Dear Bayareagrl A sincere apology for the delay in responding to your comments, thank you for sharing your most recent stay, we will take the necessary actions. We will work on our areas of opportunity and avoid such occurrences in the future. We hope to see you soon Best Regards
Guest User
Checked in Feb 2023
Other
5.0/5
Outstanding
Posted on Feb 27, 2023
We stayed here just recently, while visiting our son in Mexico City. - First about the room - our was a comfortable standard double with 2 queen beds, decent size - not facing main avenue. TV got a good selection of both american & mexican station (MSNBC, CNN, Fox News, ESPN, etc.). In the bathroom - great shower(with shampoo, conditioner & bodywash provided for you on the wall), excelent water pressure and never problem with no hot water. Another surprise was a toilet with 2 types of flushes. 2 bottles of water are gratis (free), when you checked in, then it will be charged to the room (one suggestion is - there is a supermarket at the walking distance from the hotel). The closet with hangers and allways present ironing board and 2 small drawers are finishing up the description of the room. But one big problem in the room is a barn door (to close the bathroom), which basically is accident waiting to happen. Also would be nice to have a microwave oven and at least a small refrigerator in the room. - Restaurant downstairs called ORRIN provided us with daily breakfast (buffet style) at $265 Pesos per person. On January 6 (Tres Reyes) or Three kings day the special cake called Rosca de Reyes was served (nice touch). The selection of food was nice (you can order omelet, also outmeal, juices, pastries, cottage cheese and a selection of mexican dishes). - Service We didn't had any problems - all our requests were performed in a timely matter and to our satisfaction. On the front desk one person was outstanding - Abraham was always helpful with all our issues. Next time we will be in Mexico City, we will definetely stay at Four Points Hotel.
Phreddiva
Checked in Feb 2023
Business travelers
4.0/5
Very Good
Posted on Feb 20, 2023
Well-situated hotel with delightful and helpful staff and delicious food and drinks. The Sunday morning ... gathering? outside the hotel on the main street was loud - I needed earplugs. Thank goodness for the blackout curtains! And - I only left my room for an hour or so in the morning to get breakfast and left the "do not disturb" sign on, taking it off for at least 5+ hours both full days, but no one ever came to clean up/replenish coffee and water (the most important thing!). Staff were absolutely delightful when I told them and helped out immediately (in addition to advising on places to go locally during our short trip). Overall fantastic stay.
Response from Property: Dear Phreddiva We appreciate your most recent comments, they help us to take actions to improve our areas of opportunity. We are very sorry for all the circumstances that happened during your stay, believe me it is not part of our service. We will take immediate action with the departments involved and avoid this in the future. I hope you can give us the opportunity to change your perspective and regain your trust. Thank you very much for your visit. Best Regards
Guest User
Checked in Jan 2023
Solo travelers
4.0/5
Very Good
Posted on Jan 25, 2023
Great location, nice room and fabulous staff - I recommend staying here when visiting CDMX. Even though it is an Uber ride away from most of the main attractions, you are surrounded by so many vibrant bars and restaurants in Roma Norte. The staff were all charming.
Guest User
Checked in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 17, 2023
Great location. The staff could not have been any more outgoing and friendly. The rooms were clean, well maintained and comfortable. The tree lined street made for such a wonderful walk back to the hotel during the day and at night. I would definitely recommend staying here.