Guest User
January 17, 2024
This review is an honor to write because I believe in the power of true hospitality, human kindness, and professionalism merged. But that merging often gets eclipsed in the hotel world due to poor management or stringent policies that de-humanize the staff. NOT AT NIMA! It truly felt like I was at the home of friends. That said...an elegant home, with brilliant friends! Never once in my entire stay, and I stayed a week due to an unexpected travel plot twist, did I feel anything other than supported, cared for, inspired, and all with white glove acumen. AND still with human kindness. Those two together are rare, and what makes NIMA so extraordinary. Yes, the hotel is gorgeous, in a stately old home with a gorgeous inner courtyard climbing up to a rooftop terrace. Yes, the breakfasts were exquisite. Yes, the rooms are full of beautiful art and lovely bedding, marble bathrooms, bedecked by crown moldings and high ceilings. Yes, the area is one of the best in CDMX with cafes and restaurants all along the tree-lined streets. But for me, it all came down to the staff. I was a bit worried about coming to such a massive city that I'd never been to before, and as a woman traveling alone. From the first booking phone call, Eduardo took an hour, helping me with my plans, answering my questions, addressing my concerns, making sure that all of my needs would be filled upon arrival. When he greeted me at the hotel, it was like coming home to a cherished local friend. And I can say that about all of the staff. Lorena and Flor's attention to detail, comfort, and local must-see sites were constant. Right down to special surprise treats on my bed at night and ideas for expeditions that they tailor-made to my interests. And Daniela's managerial touch was superb. What I love most about these professionals is their willingness to talk to you, and really make you feel cared for and supported, esp as a solo traveler. These are people who know what you need before you even need it, but also respect your space the way a good host should. I love this place for mostly this, but again, it's a gorgeous space and one which felt like an honor to call home for a week. When I get back to winter in the US mountains...I will dream of coffee on the rooftop terrace, garden surrounded by bougainvillea and the gentle trickle of the lovely fountain, the coo of mourning doves, yellow butterflies...and pretend I'm there. I didn't want to leave. Case in point: I extended my stay by five days! Thank you, NIMA house! I will be back!