Hotels near Benito Juárez International Airport, Mexico City

Great location - connected to the airport - an easy walk. Property is a bit dated but the rooms were clean and service was decent.

Este fin de semana pasado estuve ahí, fui a un concierto y la ubicación es perfecta, pude llegar caminando al evento y al salir es súper seguro llegar, la transportación está incluida, solo que la de regreso al aeropuerto el dia que tenía que tomarla no estaba disponible. El desayuno buffet incluído es básico pero muy delicioso y llenador, aparte de sabroso. El hotel está muy limpio y cuidado, la cama es lo mejor de todo, muy cómoda para dormir y descansar. El personal muy amable y disponible. Muy recomendable el hotel para visitar la ciudad.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Facilities: There is no hair dryer in the room, but you can ask for it with the front desk Hygienic: relatively clean Service: The staff are very welcoming Facilities: The length of the bed is a bit short. It is estimated that people above 1 meter 8 will feel small when sleeping, and their feet will be exposed outside the bed. In addition, the exhibition hall is relatively close, the price is also suitable, and the price is relatively high.

A great place to stay****, the room was very spacious, everything was clean, the staff was very friendly and efficient. The view from the terrace is very beautiful.

Breakfast was absolutely delicious and Oscar the guy in my picture was kind and attentive, he made me feel welcome with his attention. In regards the room - walls are thin, you can hear the conversation someone is having next room. You can hear their alarm going off in the next room and wakes you up. If the TV is on you can hear it perfectly. To management - please separate people arriving, you were filling rooms in order next to each other as if you don’t realize the most simple noise comes through your thin walls. What it appears as a good looking hotel that idea goes away very quickly. If you had not charged me over $100 dollars per night I would have not written my negative review. Keep your fees low be fair to your guests and the people that works for you. And you must have a constant check up on the shower drain, it gets plugged so easily and I didn’t enjoy a wet bathroom floor, it’s dangerous. In case you haven’t realized the wooden shelf case for the coffee pot is inefficient because it’s tight - you have an accident waiting to happen and someone will get burned. Back to the main problem, its hard to sleep in this hotel, you can hear every car that drives through the streets in the middle of the night. And I was on the 4th floor! Iris the receptionist was doing her job very well but she is not allowed to lower the price per night. Her hands are tight doing as she is told. And she was delivering towels when we first arrived so there was no one at the front desk. How can she be happy working for you? Her responsibilities for the whole hotel is noticeable and she is a human being working too hard to make a living. While hotel management and owners only cares about their budget, making money with thin walls. Care more for your workers that’s the least you can do.

If you want to sleep in your gym or your WeWork office space, then this hotel is perfect for you! If you’re a minimalist, then maybe you’ll appreciate the lack of anything, other than the bed, which offers comfort! This is functionality - or somewhat - as the bedside tables are less than 12” square - forget about putting your cellphone and glasses and a bottle of water on them (the phone is there too). Two people do not fit in the bathroom together and the shower head is so close to the wall that you can’t get under it! The included breakfast - the hot buffet was empty! Nothing appetizing! And curiously I paid more for the night than last trip in to a Camino Real Hotel! Travel and learn!