The Setai, Miami Beach

Fine amenities, extremely helpful staff, beautiful surroundings and the most well appointed room I’ve had in many years

The staff were very attentive, the room is spacious and well equipped. The pool area is beautiful.

The service was exceptional, the cleanliness was impeccable, the overall experience was one we will not soon forget.

The staff and service is next to none; they are fantastic and make the experience. The construction noise around the pool area is extremely annoying and is the antithesis of relaxing. The hotel should notify people about this before they book. It would be nice if the restaurant area was a bit more upscale and less loud and tacky...

The staff was absolutely the best. Our room was cleaned and bed was made every time we left the room.

I’m unlikely to stay here again or recommend it to others. Upon arrival, my room wasn’t ready, and when I was finally checked in, the room smelled strongly of chemicals and mold. Despite clearly stating I came for a relaxing weekend, I was placed on a floor full of screaming children. They eventually moved me and sent up a cheese board as a gesture, which I appreciated. However, compared to my experience at W Miami—where I was upgraded and received thoughtful service after a minor inconvenience—this stay fell far short. The staff, with the exception of the bellhops and pool service team, were mediocre at best. The hosts at Jaya were actually quite rude, and to top it off, the A/C in Japon was broken and leaked water on me during dinner. This just wasn’t the level of service or experience I’d expect from a supposed luxury property.