The Astor by LuxUrban, Trademark Collection by Wyndham

We had a long standing reservation that was prepaid. Arrived late in the evening. Doors were locked and nobody in front lobby. Man from next hotel over tried to contact someone he knew that worked there to no avail. We were forced to go to a more expensive hotel across the street as all others were fully booked. Someone told us hotel had converted to an Airbnb and they had a keypad to get in. Nobody from hotel informed us of the numbers to enter. Such a bad start your holiday

Having arrived at the hotel for check-in for our one week holidays in Miami Beach we were told the hotel is overbooked and therefore our room is not available. No communication in that respect before our arrival and where we booked the room around 3 months in advance (and where our booking was with free cancellation option until the date of arrival, which option could have been utilized if we would had known the problem). It is even more painful when it happens on 31 December in the evening thus spoiling our New Year mood and willingness to celebrate it. The receptionist Based on written instruction left by the hotel manager left to the receptionist we were told to go to another accommodation (of course, on our own) within Wyndham chain (at 1200 Ocean Drive) where we were given a room. However, that was a studio while our original booking was an apartment with a separate bedroom as we were three with our 18 year daughter who was promised by us to stay in a separate room and not with parents. We complained about that to the receptionist and we were told that the hotel manager is aware of such situation and the next morning they will try to find some suitable replacement once some guests check out. However, next morning they said that no suitable replacement is available but they are still searching. The same answer was for all next days until we departured. Upon departure I once again complained about the situation to the receptionist and asked if the manager is available to explain the situation and to find some solution in the given circumstances. Again, there was no manager available and there receptionist did not even want to discuss some refund as a compensation for the inconveniences caused (just a simple "sorry for the situation" from their side). Apparently there is a problem with the manager of this hotel (It is likely that there is one manager for all those Wyndham hotels in Miami Beach) and the overall management of bookings as well as the situations that happened to us. A quality of the studio which was offered to us and which did not meet our expectations is a different story which I am not going to elaborate any further on this feedback.

Great stay!! Terry at the front desk met all of me and my friends needs. He was very kind, friendly, and helpful. Definitely considering coming back and staying here again, very affordable, amazing location, and spacious room:) enjoyed my stay and you will too.