Hilton Garden Inn Miami Airport West

The hotel is clean and well-maintained. Unfortunately, breakfast isn't included. Otherwise, everything is great.

Very bad experience. The hotel has no soundproofing and is very noisy. I asked for a blanket but couldn't get one. The air conditioner didn't work properly. I have never stayed in such a bad Hilton. There is no brand filter at all.

The room facilities are not new. There is a big mirror facing the bed which is not very comfortable. I took out a big bath towel from the bathroom and covered it with it before going to sleep.

The waiter's attitude was very bad, and it seemed that they didn't care about the customer experience at all. I reported the wifi connection problem 4 times, but they just delayed and perfunctorily dealt with it. I also communicated about two bottles of water, and they promised to deliver them the next morning, but they still didn't deliver them. I almost never write bad reviews unless I can't stand it anymore. It seems that this hotel doesn't care about the customer experience at all, and there is no pressure to review. I, including my team, will never choose this hotel when I come here for business trips in the future. Trash, trash, the most trash.

Very good, although when I arrived I had a small encounter with the deposit issue, I corrected it and found a very friendly manager, everything was very good.

The hotel is close to the airport, very convenient

hotel rooms newly renovated garden and pool, the restaurant offers good food - close to the airport, planes are constantly flying over the hotel but the windows are OK and it is not loud inside. At the weekend there are often groups who then go on a cruise. Shuttle bus every 30 minutes from midnight every hour, very pleasant