Rock Apartments by Lowkl

Not what we expected. The service was terrible. We tried to check in early but there was no front desk and the contact system was very delayed. The bed was horribly uncomfortable. There is a lot of unappealing things that could be mentioned but I don't have the time to list it all out.

Very dirty no body come to clean or change towels or put papers bathroom or take off the garbage nothing not responsible not respecte the clients no body answer really no body's reserved in this place

Great location. Nice to have a fridge and cooking equipment and well stocked. The staff were so good and responsive as well. Great job.

It was very nice. Need some new cookware. Needed baking dishes and the pans were old. Needed ice trays.

I never complain about cheap offers. And I’ve stayed so many times in 2* hotels in Miami Beach and Airbnb. And I’ve stayed in 3* hotels all over the world. This one couldn’t gain even 1*. Terrible misleading service. There is no luggage storage! Look around without listening their advice, they have no idea anyway. Customer service seems outsourcing and barely understands what is going on. Cockroache everywhere in the room. Shower was so molded that I had to buy bleach and clean it myself. Electronic locker on the door never opened the door from the first attempt. People scream and listen loud music even at 3am first I was thinking that someone killing somebody but it was just music. Check-in is too late but they wasn’t able to even let me in at this time(4pm) they “cleaned” the room till 4.15. Terrible

Easy access to the property, close to the beach however big problem on hygiene in my unit…

All of the windows were cracked with one of them having a hole in the glass. They don’t have any staff so I’d have to call multiple times for them to figure out my correct room code because they kept telling me the wrong room number and code. It was like a guessing game. I would never stay here again

I was very pleased with property, all entry codes worked fine, location was ideal in old South Beach area, remote staff help was very good and I will visit again on my next trip to Miami. Thanks, Terry T Carlton

Although communication was maintained, the properties listing pictures are way outdated and dont do the deterioration justice. The A/C next to the bed was FULL of black mould, the shower had little to no hot water and the windows were so dirty you couldnt see outside. 4th time in Miami and was shocked by the state of this place… if booking, book with caution.