NEMI, Milan, a Tribute Portfolio Hotel

A wonderful new hotel with spacious rooms and good breakfasts. There's a gym, a bit run down, but it has everything you need for a basic workout. The staff at the entrance and reception were excellent. I really enjoyed my stay.

We stayed here for our honeymoon. They gave us a sparkling wine as a celebratory gift, which we had every intention of drinking, but we ended up falling asleep and completely forgot about it, leaving it behind. We feel so bad about that.

The room definitely isn't five-star. The designer tried to make it look tasteful, but it actually comes across as quite cheap. We stayed in a suite, but the room was incredibly cramped. I wouldn't recommend it. The service was terrible, and the staff were very mean.

Everything else was great, except the Wi-Fi kept disconnecting.

The hotel staff were all very friendly. However, the manager at the partner restaurant next door, Forte Garden - Milano Forte Milano, was terrible. When I went in, they didn't offer me a menu; I had to ask a waiter. When I wanted to order, no one came to my aid. Finally, I couldn't take it anymore and stood up to ask if I could order. Only then did they come over and ask what I wanted. The meal was extremely unpleasant. About three-quarters of the way through, I stopped to rest and check my phone. My cutlery was placed correctly during the meal, and the manager in charge of taking orders just came over and asked me if I wanted to finish. It's hard not to feel this was racial discrimination. I don't think I was overthinking it. When I entered, there were many empty tables, but the guide led me directly to the table with the worst view. Mr. Zack at the hotel reception was very responsible. After I clearly expressed my discomfort, he contacted the restaurant manager and ultimately waived my bill. The hotel staff were all very friendly, but the restaurant's punctuality was unacceptable. They sent flowers the next day to apologize, but it was unnecessary. If they had offered a smiling service from the beginning, none of this would have happened. Furthermore, on the last morning, I went into the restaurant again to see if there had been any improvements, but the restaurant manager still ignored me. I left quickly. Just as I expected, they wouldn't correct their shortcomings. I also clearly stated that I did not accept their insincere apology. I chose to leave this comment anonymously. If the business responds to this review, please do not include my name. Thank you.