Guest User
February 9, 2023
Bad people. Due to an underground fire in Piazza San Babila, I was denied access to the hotel to lose at least my luggage and money. I found myself on the street for a whole night. The next morning I return to the hotel, take a shower and go to work, telling the staff, among other things, who have arrived late that if the room had still smoke on my return, I would have left. I invited you not to take the payment for the unused room, not because of me. Moral of the story: I come back and find a dirty room with an unbreathable air. Absent staff. They don't answer on the phone. As soon as I leave the hotel, they charge me for the two nights. Since then I've been trying to talk to someone, but the girls who answer say they know nothing about the administration. Bad customer consideration! Behavior of true miserables. They do not reply to emails. I only discover today that other customers on other occasions have never been able to receive refunds. Obviously what I say is amply documentable. BAD !!!!!
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