Scarlatti Hotel Milano

**1/5 — Do not stay here** Two serious incidents ruined this stay. First, the air conditioning: it was unbearably cold on night one, so we called reception to adjust it (yes, it can only be controlled from reception and not the room) — their remote fix caused it to switch off entirely for the next two nights. We called five times. It was never resolved. When we formally complained, the hotel refused any refund and told us "from what we see, the AC is working." Three nights of bad sleep with no accountability. Second: housekeeping staff knocked aggressively on our door despite us being inside and not requesting cleaning. When we returned to the room, our personal soft toys — brought from Singapore and precious to us — had been thrown on the floor. See the “before”and “after” photos. Not only did we have our mood affected from seeing this treatment, and thinking what else in the room was tampered with, we had to run around supermarkets trying to find cleaning supplies (yes, the floor is dirty). Management conducted an internal investigation, cleared their own staff, and never once explained how our belongings ended up there. Zero accountability, and no effort to make a proper apology or remedial action. On top of this: the area around the hotel feels unsafe at night with people loitering and following pedestrians. The toilet light is motion-activated and turns off while you're still inside. No slippers, no complimentary water. And the AC can only be controlled by calling reception — not from the room — which is what caused the whole fiasco to begin with. Every other hotel on our trip treated our belongings with care and a lot of love. This one did not, and their dismissive response to our complaints made everything worse. Not what you expect from a 4-star property.