Guest User
July 30, 2025
In the 15 years I have stayed at holiday rentals, this is the first negative review I have ever had to write, but unfortunately it is thoroughly deserved. When you pay this price for a place to stay, you expect to be able to arrive and shower, enjoy a warm drink, and watch tv as a bare minimum. The shower is very challenging to use. There is a large door with frosted glass that faces out to a service area with no privacy curtain. The floor was stained and there was an unpleasant odour. The stains on the toilet roll holder and other stains around the toilet would suggest this was years of urine build-up. The shower itself has been installed inside a small bathtub that is shaped for sitting in, and the shower curtain cuts through the already limited space for standing. The showerhead only clips onto the wall at waist level. It is an unpleasant place to get clean. Everywhere I looked in the bathroom, there was grime. The kettle and cappuccino maker were dirty and unlike most places there were no sachets of tea or coffee or sugar provided, as well as no coffee pods. There was no microwave despite this being listed. The TV remote had the wrong type of batteries inside with no replacements around, so the TV was unusable. The scuff marks and stains elsewhere, hair ball left on the stairs when we first entered the property, show that there is no pride taken in these apartments and bad customer experiences are to be expected. I regret booking this accommodation and would warn others against booking it themselves. After the stay I contacted Mila apartments to make it clear I was dissatisfied – in response I got a standardised email with a feedback link that had no option for leaving comments to improve their service. Overall, I’ve come away feeling like there is a lack of care once they have taken your money.
