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Hotel Milano Castello
4.5/5110 Reviews

Hotel Milano Castello

Milan City Centre Milan|0.09km from Piccolo Teatro Grassi
I recently stayed in Hotel Milano Castello ( 3 weeks ago) and I feel I must this nightmare of an experience. I booked this room fairly last minute and because of it was charged a ridiculous amount (paying 400+) for a hotel room that contained cheap paper-thin towels, little to no bedding, in an all-white room that looked something like holding cell. Nevertheless, this is not why I am writing the review. Apart from the fact that I was being ridiculously ripped off, I want to talk about how the hotel manager kicked me and my boyfriend out of the hotel at 4 in the morning, and tried to force his way into our hotel room (to do honestly I can't imagine what). On July, 29, 2022 we returned to the hotel at around 10 pm sitting in the lobby exchanging quiet conversation about our trip to Milan. Next thing we know the night concierge approaches us, almost seething demanding we explain if we had taken anything from the supply room?? My boyfriend and I looked at each other and then him, dumbfounded as to what in the world he's talking about. He starts trying to follow us to our room, trying to snatch our hotel key away, all the while but of us are trying to explain there must be a miss understanding, as we had nothing to do with missing hotel property–– we found out later another guest had stolen alcohol from the bar. He tried forcing his way into our room, to which my boyfriend objected, screaming at us ”Go f*** yourselves” completely unprovoked. Genuinely seemed as if this man was having a mental breakdown and we happened to be in the wrong place at the wrong time. He then tells us he's going to turn off the electricity in our room if we didn't leave within 30 minutes. At this point, its almost 2 in the morning and both of us have nowhere to go having assumed we would be staying in our reserved room. The concierge then tries charging us for non-existent items from the mini-bar which we hadn't consumed, and after 20 minutes of back and forth he decides he's not going to charge us for fake charges (what a relief?). After physically pushing us out of the hotel, insisting we must find somewhere else despite having already paid for this night at the hotel. I have never been reimbursed, never been contacted despite having attempted to contact them. In short, I can't believe a hotel with this reputation would allow a person as insane as this (flip-flop wearing) night manager to be apart of their staff.

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Explore Guest Reviews of Hotels in Milan

Searching for hotels near Piccolo Teatro Grassi? Compare room rates and reviews to find your ideal stay.
Unahotels Cusani Milano
4.2/5121 Reviews
Milan City Centre
Stayed at the hotel for two nights. The room was clean and the staff was nice. Also brought a car and used the hotels private parking which was well hidden away from the public, for €35 per night. Located close to the city centre. All in all a good stay!
London Hotel
3.8/586 Reviews
Milan City Centre
The location was also very good near the Duomo. I went to the Duomo three times, once in the morning and once at night. Anyway, the location is really good. There is one from the main street, but it is safe and I would like to use it next time. The room was small, but it was clean and had an automatic card lock. It was a fun stay where I forgot my toothbrush and they showed me where to buy it even late at night, and they took great care of me in many ways.
Palazzo Segreti
4.3/564 Reviews
Milan City Centre
Expensive is really expensive, inch of land, very close to duomo, very close to cardona train station, the location is really good, the service is very good, the room is a bit small, it is quite comfortable to live
Antica Locanda Dei Mercanti
4.4/571 Reviews
Milan City Centre
The room is a triple room and the room is very large. After looking downstairs for a long time, a staff member came down. On the first day of the stay, only one sheet was placed on the bed, and the core was immersed. The next day I went out to communicate with the front desk. When I came back, I found that the core was finally installed. Breakfast is an order. Overall it is still very good.
B&B Hotel Milano Duomo
4.2/5137 Reviews
Milan City Centre
Just left from a two night stay. The hotel is in a great location, minutes from Duomo. We took the no 73 bus from linate airport, around €2 and it was a short walk from the bus stop. We took a taxi back it was approx €30. The hotel is clean and beds comfy. The staff were great, helpful and friendly. I would 100% recommend this hotel.
Hotel Milano Castello
4.5/5110 Reviews
Milan City Centre
I recently stayed in Hotel Milano Castello ( 3 weeks ago) and I feel I must this nightmare of an experience. I booked this room fairly last minute and because of it was charged a ridiculous amount (paying 400+) for a hotel room that contained cheap paper-thin towels, little to no bedding, in an all-white room that looked something like holding cell. Nevertheless, this is not why I am writing the review. Apart from the fact that I was being ridiculously ripped off, I want to talk about how the hotel manager kicked me and my boyfriend out of the hotel at 4 in the morning, and tried to force his way into our hotel room (to do honestly I can't imagine what). On July, 29, 2022 we returned to the hotel at around 10 pm sitting in the lobby exchanging quiet conversation about our trip to Milan. Next thing we know the night concierge approaches us, almost seething demanding we explain if we had taken anything from the supply room?? My boyfriend and I looked at each other and then him, dumbfounded as to what in the world he's talking about. He starts trying to follow us to our room, trying to snatch our hotel key away, all the while but of us are trying to explain there must be a miss understanding, as we had nothing to do with missing hotel property–– we found out later another guest had stolen alcohol from the bar. He tried forcing his way into our room, to which my boyfriend objected, screaming at us ”Go f*** yourselves” completely unprovoked. Genuinely seemed as if this man was having a mental breakdown and we happened to be in the wrong place at the wrong time. He then tells us he's going to turn off the electricity in our room if we didn't leave within 30 minutes. At this point, its almost 2 in the morning and both of us have nowhere to go having assumed we would be staying in our reserved room. The concierge then tries charging us for non-existent items from the mini-bar which we hadn't consumed, and after 20 minutes of back and forth he decides he's not going to charge us for fake charges (what a relief?). After physically pushing us out of the hotel, insisting we must find somewhere else despite having already paid for this night at the hotel. I have never been reimbursed, never been contacted despite having attempted to contact them. In short, I can't believe a hotel with this reputation would allow a person as insane as this (flip-flop wearing) night manager to be apart of their staff.

Frequently Asked Questions

Milan Travel Guide

If you want to stay at the best hotel in Milan, Trip.com is here to help! Book your hotel on Trip.com for an amazing travel experience. You can stay 3-5 days at hotels in Milan without running out of things to do. Located in Italy, Milan is a well-known and vibrant city.

For those traveling for business and tourism, Bergamo Airport is the preferred choice when visiting Milan. It's easy to reach Milan. The city can be reached by plane, train, and car.

You don't have to worry about accommodations when traveling to Milan. Here, there are more than 1409 hotels for you to choose from. The local average price is 127 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 24 five-star hotels in Milan at an average price of 433 USD per night. There are 150 four-star hotels in Milan at an average price of 152 USD per night. There are 127 three-star hotels in Milan at an average price of 109 USD per night. There are 57 two-star hotels in Milan at an average price of 77 USD per night. There are many well-known chain hotels in Milan. Ramada is the top choice of many travelers in Milan. Those who favor Ramada can choose a hotel under its name. A popular hotel in Milan, Hilton Milan is also one of the highest rated. Ibis Milano Centro is also one of the most frequently chosen hotels.

There are quite a few famous attractions in downtown Milan, such as Teatro alla Scala, Piazza del Duomo, Milan Cathedral. If you want to spend a fun vacation with your family, locals recommend visiting Como, Lake Como, Fiera Milano. The most popular attractions for tourists in Milan are San Siro, Via Montenapoleone, Chinatown. With a developed commercial area, visitors can head to La Rinascente, Excelsior Milano for a great shopping experience.

Average Temperature

• January to March: 6.62°C during the day, 2.54°C at night

• April to June: 19.14°C during the day, 13.76°C at night

• July to September: 24.18°C during the day, 18.62°C at night

• October to December: 9.53°C during the day, 5.64°C at night

Average seasonal Rainfall

• Spring: 69.5 cm

• Summer: 81.37 cm

• Autumn: 76.5 cm

• Winter: 87.03 cm

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