Anonymous User
The closet light in my room was broken, and for a family suite, they only provided one tissue box. To top it off, the front desk staff lectured me about scanning a QR code just to get something, which was a terrible experience.
While the service seemed enthusiastic, it was completely insincere. I gave them my shoe size, yet they still gave me two pairs that were too small. They promised to help with luggage, but when I checked out, the staff were just chatting among themselves. When I called the front desk after realizing I left something behind, their attitude was perfunctory and cold – even a Hanting Hotel would have better service.
The breakfast offered many options, but it was so crowded, noisy, and chaotic, it felt more like a wet market than a hotel restaurant.
The hotel's exterior looks fine, but the interior facilities are old and outdated, completely lacking any modern feel. If you're coming specifically for the hot springs, there's absolutely no need to stay here. The prices are ridiculously high, and the service and amenities don't live up to them at all. It's extremely poor value for money; you're just paying for a bad time.
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