Hotel and staff went above and beyond to make our stay as good as can be but the bar staff were rude and unhelpful, standing around chatting to each other while i waited 15 minutes to book a table, in the end i walked out and made a reservation online. throughout our meal they were unhelpful, not giving ketchup or asking would we like anything, no cutlery with the desserts , i had to go and find some. just generally rude, i will go to hotel again but will not use the bar or resturant for breakfast or any other meal. such rude staff, they need more training in customer service.