317, Fukurahei, Minamiawaji City, Hyogo Prefecture, 656-0503, JapanView Hotel Details
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Grand Mercure Awaji Island Resort & Spa Guest Reviews
3.9/5
Good
101 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.7
Amenities3.8
Service4.3
Cleanliness3.8
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All reviews(101)
Positive reviews(16)
Reviews with photos/video(7)
Awesome stay(6)
Negative reviews(4)
Ivan CWK
Classic Room with 2 single beds and 1 extra bed, Ocean/Sea view
Checked in May 2024
Family
21 Reviews
4.0/5
Very Good
Posted on Jun 29, 2024
The room is big and also the buffet has a variety of food provided. But I could not connect the wifi in the room
Guest User
Classic Room, Japanese Style, 4 Futon Beds, Mountain View
Checked in Aug 2024
Solo travelers
9 Reviews
4.2/5
Very Good
Posted on Oct 1, 2024
My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was "Japanese Style", and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a "Japanese Style" room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why "five star hotel" if one has to make up one's own futon AND receive education on what a "Japanese Style" room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but "closed". No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
wai man
Classic Room with 2 single beds, Ocean/Sea view, Corner
Checked in Oct 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
Good hotel with helpful staff!
Chiu Mei
Classic Room With 2 Single Beds And 1 Extra Bed
Checked in Oct 2024
Family
11 Reviews
2.5/5
Posted on Nov 17, 2024
Although there is restoration, but the hotel facilities, decoration, layout are all very old-fashioned, our place 10:45 pm to check in, free snacks and drinks area is still active, many Japanese tourists also wear yukata in happy eating, Although the hotel is relatively old, the family feels very comfortable sleeping, pillows are very comfortable
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Jaykorean
Standard Room with 2 single beds, Ocean/Sea view, Miditerranean style
Checked in Nov 2024
Couples
29 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2024
It feels a bit old, but it's clean and the service is good.
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Ng beauty
Classic Room with 2 single beds, Mountain view, Corner
Checked in Sep 2024
Couples
8 Reviews
4.2/5
Very Good
Posted on Oct 20, 2024
The hotel is very generous with afternoon snacks and alcoholic beverages available from 3:00-6:00 pm and in addition to afternoon snacks and whiskey from 21:00-23:00 pm.
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Chongshengomg
Classic Room With 2 Single Beds, Mountain View
Checked in Jun 2024
Travel with friends
8 Reviews
2.2/5
Posted on Jul 23, 2024
The room was really bad, almost the same as the domestic hostels, or even worse. The key point is that such a room was sold for 2,000 RMB, which was unbearable. Finally, after our constant efforts, we were refunded one night out of two nights. Of course, we only stayed one night. The external environment is still OK! But everyone should avoid such facilities!!!
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ranan
Standard Room with 2 single beds, Mountain view, Miditerranean style
Checked in Jun 2024
Family
2 Reviews
3.0/5
Posted on Jul 15, 2024
The room was clean and the breakfast was good.
It was a long weekend so the hotel's parking lot was full even though it had a lot of spaces, and it took quite a while to find a vacant spot.
Other than that I was very satisfied.
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Renata living Intensely Dake
Classic Room with 2 single beds, Ocean/Sea view, Corner
Checked in May 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jun 9, 2024
A beautiful resort, my room was new and very clean, an amazing view of the Naruto bridge. Spectacular breakfast! In the afternoon there are free drinks and snacks, including alcoholic drinks. I will definitely be back. The spa part is wonderful.
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6/8
Guest User
Classic Room With 2 Single Beds And 1 Extra Bed
Checked in Oct 2024
Couples
13 Reviews
3.5/5
Posted on Nov 7, 2024
I went there hoping to see the ocean, but unfortunately the room was facing in a bad direction and all I could see was the mountains.
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Guest User
Standard Room with 2 single beds, Ocean/Sea view, Miditerranean style
Checked in Oct 2024
Couples
2 Reviews
3.7/5
Posted on Nov 7, 2024
The greeting from the receptionist at the breakfast venue was nice.
Thank you for your help.
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K
Classic Room, Japanese Style, 4 Futon Beds, Mountain View
Checked in Aug 2024
Family
1 Reviews
2.5/5
Posted on Sep 29, 2024
I heard there was a pool, so I bought new swimsuits and went there with my family.
Check-in was from 3pm, but the pool was open until 5pm.
It was a long weekend, so it was overflowing with people and it took a while to check in, and unfortunately it started to rain a little, so we gave up on the pool.
I was even more disappointed because the rain was supposed to stop at 5pm.
The room was quite old, and the lighting was a little dim and not very good.
What surprised me most was that when we checked in, we were told that we had to make our own futon.
We started by taking the futon out of the closet, and there was no cover, which was a series of surprises.
I've stayed at many hotels, but this was my first experience.
The large public bath was clean and I was satisfied (women's bath).
The open-air bath was lukewarm and cold, so we got out early, but if the water had been warmer, it would have been great.
The only cleansing product was at the sink in the changing room, so I had to stretch my arm through the gap between the people using the hair dryer to get it, which was a bit inconvenient.
The breakfast, which I was looking forward to, was very delicious and satisfying! It was always being replenished, so I don't think it was ever empty.
The staff were also very helpful.
I was very satisfied with the bath and breakfast, but considering the total cost during the holidays, I'm not too pleased.
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Guest User
Classic Room with 2 single beds, Ocean/Sea view, Corner
Checked in Nov 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
The drinks, breakfast and location were excellent.
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Guest User
Classic Room with 2 single beds, Ocean/Sea view, Corner
Checked in May 2024
Family
1 Reviews
3.0/5
Posted on Jun 4, 2024
It was a shame that the massage was not available. I would also like to have dinner included in the plan.
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愛藍
Classic Room with 2 single beds, Mountain view, Corner
Checked in May 2024
Couples
7 Reviews
4.2/5
Very Good
Posted on Jun 16, 2024
I chose a corner room.
It was spacious enough to relax in. The furniture and room were a little old, but it wasn't a problem.
The front desk was spacious and the staff were polite.
To get to the hotel, you have to climb a mountain path, so the location may be a little off, but it's Awaji Island, so I think it's a nice place to relax. There was a parking lot.