Reviews of Nanjyoen

My friends and I had an amazing time — the onsen was peaceful and relaxing, and the kaiseki dinner was beautifully prepared and delicious. A lovely ryokan experience with warm service. Highly recommend!

Absolutely amazing all round, very traditional hospitality was the cherry on top. Thank you!

位置优越门口有車位停泊方便，房间整齐清洁，夜行温泉街很美，温泉類别很多，很值得一來的景点

飯店門口就是停車場，對於自駕的朋友很方便，櫃檯小姐會說中文很溫馨

Ryokan Nanjoen is an outstanding ryokan right in the heart of Kurokawa Onsen. It seems to be a very traditional Japanese ryokan, the room was very spacious with tatami mat sitting room, very comfortable futon bedding and amazing views out over the valley. We were lucky enough to have a private onsen which was amazing - though there is no shortage of beautiful onsen options in town so be sure to allow some time to explore. The food was a highlight, Japanese set menu with an enormous array of beautifully prepared dishes. Different meals on each night served in beautiful dining spaces. I would advise to have a very light lunch as you will not go hungry. I'm not sure what the staff to guest ratio is but we felt like we had our own private butler. There was always someone on hand to field any questions and all friendly and welcoming. Their English was better than my Japanese so getting information was no issue at all. Overall, I would highly recommend - and definitely would stay here again. The ryokan and the town itself are really very beautiful. Be sure to go down to the river after dark to check out the lantern display.

Nanjeon Onsen. Recommended! I managed to book this lovely ryokan that was listed as “full” on the popular booking sites, by going direct to their website. They are super good, read on! 1) Before we came, they wrote email to check our dietary requirements and prepared bath bags according to gender/ size. 2) We were delayed by traffic and wrote to tell them that we may not be able to reach in time for 6pm dinner, maybe half an hour late. Then, because we arrived in the dark, we missed the turn and got lost. They sent a young guy staff to help ＞ limited English, Papago app helped a ton! We googled and re-drove our way out. Then arrived like 7ish, starving and cold. An older guy and the young guy greeted us. The older one told the younger one to tell us not to worry, to go eat first and then check in later. (Some onsens will not serve dinner if you are late!). 3) When we entered the dining room, the lady staff serving explained all the food laid out beautifully for us. And then continued as they served up one course after another till course 12. Course 13 was thoughtfully served to our room so we could rest and have our dessert. The young guy staff took our passports to do the check in while we ate. 4) Then when we wheeled our luggage in, the elderly man was quietly waiting to clean our luggage wheels one by one before loading into the hall. He does not speak much cos his English is non existent and will come across as abrupt. But if you observe, you will know that he is very thoughtful. 5) The beds were nicely laid for us when we took our luggages up. Yukata, warm coat, toe socks, a bag with smallwash towel, toothbrush and comb were provided. Men bag had shaving cream pack and shaver. 6) The baths were indoors/ outdoors, male and female separated. There are also two private baths, one open to nature and one enclosed. During hours that are open to public, the private baths will be key-entry only for guests while the outdoors communal ones are open to all. Indoors are still guests only. I tried all. It was lightly mineralized baths. My skin felt very smooth after. 7) Food is superb. Very intricate 13 course dinner, very filling. Horse sashimi (basashi) tastes like Parma ham with no salt. Should try. 8) Parking is convenient. They are located just next to Tourist Information centre.

I made an online reservation 10 weeks in advance. There was limited availability, and I could only book for 1 night. We communicated via email regarding meal preference, as my husband is a pescatarian. They were very accommodating. The location of Nanjoen was very central , just steps away from the old town filled with restaurants and shops. We were received with a welcome drink. They took our luggage and wiped them clean before they were delivered to our room. We had a spacious Japanese room with tatami. We used their onsens, both family and gender separated ones. The outdoor ones have a part-mountain view. I had an unforgettable experience with Kurokawa onsens water. For the first time ever in my life, not a single strand of my hair fell. I usually have clumps of hair fall off every day after showers. I combed my hair through multiple times, as I could not believe that. None fell off. I have never experienced that in other onsens before, eg. Beppu, Hakone. I was joking that I would have to move to Kurokawa. The Kaiseki dinner was great , all dishes were a feast for the eyes. Breakfast was also delicious with local fresh ingredients. We were particularly pleased with their hospitality. Top notch service. We were happy that we could stay for at least 1 day, 2 would be better.

Nancheng Garden has a limited number of rooms, creating a very quiet atmosphere unlike the bustling crowds of large hot spring hotels. It's perfect for those who want to relax and slowly enjoy the hot springs and surroundings. The staff are also very attentive, and you can feel well taken care of from check-in to check-out. Before your trip, the hotel proactively contacted you via email to confirm your check-in details, needs, food allergies, and contraindications. The communication was clear, but the replies were a bit slow, requiring patience. This was a big plus, building trust and anticipation even before you left. The hotel doesn't have its own parking space; you can park in the public parking lot in front of the hotel. If it's full, you may have to wait. It happened to be snowing this time, and when I walked to the parking lot before leaving, I was pleasantly surprised to find that the hotel staff had already cleared the snow off my car. It really showed their thoughtfulness and initiative. I then understood why I needed to provide my license plate number when filling out the check-in form—it was for accurate identification and assistance. I chose the one-night, two-meal package, and the meals were generally satisfactory. The presentation, taste, and pacing were all excellent, and the portions were generous and varied. It's very close to Maru-suzu Bridge on foot, making it convenient to enjoy the illuminated decorations at night. You don't need to rush or worry about transportation, so you can leisurely take photos and stroll around, fully experiencing the nighttime atmosphere of Kurokawa Onsen.