Phoenix City Hot Spring Resort

The room is good, the breakfast is good, and it's good to take a bath with parents in the hot spring to relieve fatigue. The price is a little expensive, but the ticket includes breakfast! It's a great place for a family vacation! Hygiene: clean Environment: good Service: in place Hot spring ticket with breakfast

Our group of 4 adults and 2 children learned that the hot springs here are very good, so we came here especially. It is undeniable that the quality of the hot springs is indeed good. After all, it is listed as a five-star hotel, but the corresponding management of this hotel that looks like a five-star hotel really makes people feel mixed. Then Furious! We arrived at the front desk of the hotel at around 17:00 on 1.24 and were told that the room hadn't been cleaned yet, so we needed to wait patiently. During the Spring Festival, we, as customers, could understand it; There was a lot of blood on my hands. Well, maybe my grip was too strong and the glass burst because I couldn’t handle it. I didn’t bother to disturb the room service. I cleaned it up by myself and planned to check out tomorrow morning to compensate for the glass. It’s a lot worse. After all, the Chinese New Year’s is still bleeding. My wife reassured me that I’m safe, and the Chinese New Year’s day doesn’t want to make a fuss, so that’s fine. Then, the next morning, when I got up to have breakfast, I was caught by a gentleman at the front desk of the restaurant. Stop, ask to show the room card and swipe the card to enter. After the waitress swiped the card, she told me that my room number has already entered two places. I was wrong. . . I didn’t react when I heard this, and then my wife came out and told me that she didn’t want to eat, and asked me to take my daughter to eat, but this process happened at the front desk of the restaurant, these two waiters who just told me something was wrong In front of Ms. He, I thought about it carefully, and it seemed that something was wrong. I felt very bad, and I asked the friends who went with me, and it was the same. . . I also understand the hotel's breakfast rules, but I don't seem to have encountered the need to swipe the card one by one when eating breakfast in other five-star hotels, and I have never been told that I was wrong early in the morning of the holiday, so I will try to ask The person in charge of the hotel, how do you feel when you encounter such verbal communication as a guest? Is your hospitality way to treat all the guests who eat breakfast as if they are here to eat? This breakfast was very unappetizing, and it made me quite annoyed. I am a person who is not willing to complain easily, but I still wanted to compensate him for a cup of money until breakfast, not to mention that I was bleeding, and this The hotel management thought we were here for breakfast, so I went to the hotel reception to complain on the spot. Although the lady in charge of receiving me at the reception was rather blunt, she at least apologized and went to the restaurant to pack it herself. Breakfast was delivered to my room, which finally restored the image of this hotel that looks like a five-star hotel, but I still want to write this matter here to remind the guest officers who read this comment that this is a hotel Guests are treated as a hotel for breakfast, so be mentally prepared before going! I will continue to report this situation officially to this hotel!

The soundproofing effect of the room was so poor that I had diarrhea twice after breakfast, which was a bit inconsistent with the room price.

Quiet and hygienic, the room is super big, and the pool is big enough for a family of five to take a dip together.

Spacious room, good breakfast, good room service. The ordering service in the Chinese restaurant is relatively poor, the serving speed is slow, and the waiters have a bad attitude. I hope to strengthen service training!

rich breakfast, clean room

A very good hot spring experience. The room you booked is a deluxe hot spring bed room. The room is very large, with complete facilities, clean and tidy, and very comfortable. The indoor hot spring pool is great, so you can soak in the hot spring without leaving home. I gave two outdoor hot spring tickets, and I had a good experience in the evening. Overall it feels good!

Very good. It was off-season when I went. There are relatively few people, and the service is very good and caring. The hotel is very clean.

1. Because there is something to do the next day, I have to check out early. I chose this place based on the geographical location and children's playable elements. 2. It is indeed relatively new, the experience of changing clothes and taking a bath in the hot spring area is still good. Probably because the year it opened is not long. Service attitude in the hot spring area is okay. 3. The main hot spring area is the swimming pool. Adults can't play the slide, and children who are too young can only play once, so they are not very suitable for children. 4. I am upgrading from the front desk at the back of the Le hot spring landscape big bed room, in order to have a balcony. But the staff is not very skilled in business, I have called in advance to ask, but I still can’t determine how much to make up the difference when I arrive, whether there is a hot spring ticket, I have been doing both places for a while, but finally I asked about the content of the first time The same, fortunately, otherwise it will be angry. 5. The breakfast is quite crowded. I see a lot of people from tour groups. 6. Generally acceptable, but from my personal point of view, the price/performance ratio is insufficient?