Check-in was smooth, but that's where the positive experience ended.
Our first room was warm, with a sticky floor and a sofa that had an unpleasant smell. We called reception and were told someone would come, but after waiting about 20 minutes, no one showed up. We went out, hoping the room would cool down, but when we returned around 8 PM, it was still warm. After calling again, maintenance arrived quickly and confirmed the AC was broken. They were surprised we hadn't been offered a room change earlier.
We were moved to another room in the same building, only to find what looked like a urine stain and rat droppings in the bathroom. We immediately requested another room, this time in a different building. Thankfully, the staff found one within 15 minutes.
The third room was better, although the furniture was worn and the shower drain was blocked. By checkout, we noticed small particles scattered on the table. At that point, we just wanted to leave.
The front desk sent us sandwiches as an apology, which we appreciated, but it wasn't enough to make up for the overall experience.
Sadly, this was our first and last stay. Never again.
