Paradise Beach Club

I had a lot of fun in this wonderful hostel, and its name indicates its place and its beauty. And all of their currency is hospitality and generosity, especially at the reception, Mr. Bimsaras and his elegant colleague, who has experience in managing her reservations at the hostel. The room is beautiful and the morning breakfast is for all tastes. I recommend it to anyone who wants to come to sweet Mirissa.

I thought that this hotel was a 3* and not 4*, I had intended saying in this review that it barely lives up to 3 star standard, but could easily change that to 4 star with effort. That effort would need to be made in cleanliness, friendliness and courtesy. However, after spending a good fifteen minutes explaining to an indifferent manager about 7 faults in our room and with service and he either missing the point or just not even a tiny bit interested, I can't see them ever changing from 3 star. I don't mind that the furnishings look old and worn, or the towels not brilliant white, as long as they are clean, but with the exception of the bed and bathroom, nothing in the room appeared to have been properly cleaned for at least 12 months. The fridge was filthy, with broken parts of the freezer section hanging down. I had to clean the kettle before use. This hotel was booked as part of a tour, so I don't know the price breakdown On the plus side, the bed was large and comfortable and the room spacious and light. The food was buffet style with a fairly small choice of food which changed daily. The local selection which was my daily choice was very good. The beachside location was lovely.

Not a serious hotel..... Bad service and not so nice as it looks in the pictures. The food was ok though and nice location.

Initial impression as we arrived was wow this looks stunning . The pool is right out front main reception and a very welcoming invite as you enter . And that’s where it ended . It is clear that there are two kinds of rooms available - the newer yet smaller cleaner rooms . Then the one we stayed in - rooms 501 onwards . Older , dated yet bigger . The First Gentleman checking us in had the enthusiasm of someone who did not want to be there . We could not connect to the internet and had two people spend more than 30 mins trying to connect us . I realise this is a first world issue but with things happening at home we need to be available . The light next to the bed needed a different plug otherwise could not be turned on - let alone plugged in . Should not have to have called for that to be fixed .The drawers missing knobs , the bathroom without hand towels which we had to request . The worst was the amount of black mould and dripping water across the air conditioning pipes in the bathroom . It looks unsightly to say the least . Dinner was an all out argument with multiple staff over a beer that was not ordered . It left us feeling like very under valued clients . Having worked in customer service I have always tried to keep a client happy even if I know they are wrong ( in this case we were not ) . In bed I felt an odd lump down near my feet - under the fitted sheet . I un made the bed to discover someone’s eye drop vessel - unused at least - on top of the mattress protector !!!! What - really - you didn’t notice that as you made the bed . I would recommend you stay elsewhere as it’s 50/50 if you get the right staff and the right room along with the right level of service . Very disappointed . Bad reviews spread faster than good sadly .

This is not the luxury’ hotel that social media would have you believe! The location is fantastic but that is where the plus points end. Very tired and dirty room, cleaning non existent unless we specifically asked for clean towels. The food was good one night but poor the other two. Breakfast was ok. The worst thing was water dripping down the walls in the bathroom…..into the hairdryer! It exploded in my hand charring my arm and blowing all the electrics. I was hurt and shocked but the staff were not interested or apologetic. Health and safety clearly not a concern for them. Fortunately I was holding it at arms length so didn’t burn my face. I asked them to book us a taxi to move on to another hotel and they said no. The manager was on leave apparently and they seemingly didn’t understand English when I said I wanted to make a complaint. I wouldn’t recommend this hotel.

We had a lovely stay at Paradise Beach Club and the location is fantastic. The pool was lovely and the hotel was very clean. The staff were friendly and helpful. Although dinner was included in the price of the room, we decided to eat out both evenings as there are some lovely beach restaurants just a short walk along the sand away that are great value too.