Mercure Kyoto Miyazu Resort & Spa Reviews

Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you enjoyed our beautiful location surrounded by mountains and the ocean.It truly is a unique and stunning setting, and we are glad it added to your overall experience.We apologize for the outdated condition of the rooms.We have not yet renovated this area, but please rest assured that we pay meticulous attention to cleanliness to ensure your comfort.Regarding the air conditioning, we understand your concern.Currently, our system is centrally controlled, making individual room adjustments challenging.However, we are considering the possibility of installing individual air conditioning units in the future renovations to better meet our guests' needs.We appreciate your understanding and look forward to welcoming you back for another stay.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear Guest,Thank you for your detailed review of our hotel.We are pleased to hear that you enjoyed our hotel bath, sauna, and open-air bath.We apologize for any inconvenience caused by the actions of other guests in the public bath.However, please be informed that we have signs in the changing room explaining the proper bathing etiquette.We will review and enhance these signs to make them more effective and visible.Your feedback is valuable to us as we strive to provide a pleasant and respectful environment for all our guests.We hope to welcome you back in the future for an even more enjoyable stay.Yours sincerely,Management teamMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for choosing our hotel and for taking the time to share your experience with us.We are delighted to hear that everything was good and that you had an enjoyable stay.Your satisfaction is our top priority, and your kind words are a great encouragement to our team.We will continue to strive to provide excellent service and a comfortable environment for all our guests.If you have any further feedback or need assistance with future bookings, please do not hesitate to contact us.We look forward to welcoming you back to our hotel soon.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for your feedback and for staying with us.We are delighted to hear that you enjoyed the amazing views and found the room spacious.We are glad you took advantage of the lounge's drink options during the daytime and evening hours.We appreciate your note about the distance to the town and will ensure that future guests are aware of this.Planning dinner in advance is certainly a good suggestion for a more convenient stay.Thank you again for your valuable comments.We hope to welcome you back in the future.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you for sharing your feedback regarding your recent stay with us.We are glad to hear that you had an overall positive experience.However, we acknowledge your comments about the room facilities and understand that there is room for improvement.Please rest assured that we are continuously working to enhance our facilities and services.Your feedback is invaluable in helping us identify areas that need attention.We will take your comments into consideration as we make improvements to ensure a more comfortable stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear GUEST,Thank you so much for your kind words and for staying with us.We are delighted to hear that you found your experience with us to be “super nice.”Your satisfaction is our top priority, and we’re thrilled that we were able to meet your expectations.We look forward to welcoming you back soon for another great stay.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear poster, Thank you very much for your recent stay with your family at Mercure Kyoto Miyazu Resort & Spa. Thank you very much for your feedback on the futon setting in the Japanese-style room. We will take your feedback into consideration in the future to provide you with a better stay. We apologize for the inconvenience caused by the crowding of the meals. We are particularly sorry that the restaurant is prone to congestion on busy days such as weekends, when many customers use the restaurant. We are currently making adjustments to make the restaurant as comfortable as possible, such as limiting the number of people in the venue and spreading out the time slots on some dates, but we will take your suggestions into consideration and continue to work on further improvements. We are very happy to hear that you enjoyed the lounge and bath. Based on the feedback we received this time, we will continue to work hard to further improve our service. We sincerely thank you for taking the time to provide us with your valuable feedback during your busy schedule. All of our staff look forward to welcoming you back again. Mercure Kyoto Miyazu Resort & Spa Front Desk