Verified traveler
December 25, 2023
Reached at 1:35 AM and the front desk told us that they cannot find our reservation. Got hold of support desk and after 35 min of being on hold, they were able to find out that the hotel had given our reservation to someone else and charged us for the stay. On top of this, the booking was for a room with king size bed but got room with (2) queen size beds. Utterly disappointed!