PrideInn Paradise Beach Resort & Spa Mombasa

PrideInn Paradise Beach Resort & Spa Mombasa Reviews

PrideInn Paradise Beach Resort & Spa Mombasa

Serena Rd, Mombasa, 00400, KenyaView Hotel Details
PrideInn Paradise Beach Resort & Spa Mombasa
PrideInn Paradise Beach Resort & Spa MombasaPrideInn Paradise Beach Resort & Spa MombasaPrideInn Paradise Beach Resort & Spa Mombasa
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PrideInn Paradise Beach Resort & Spa Mombasa Guest Reviews

4.3/5
Very Good
49 Reviews
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(49)
Positive reviews(46)
Reviews with photos/video(15)
S-KAZAMI
Deluxe Double Or Twin Room With Pool View
Checked in Apr 2024
Family
6 Reviews
4.5/5
Great
Posted on Jun 30, 2024
Love the variety of pools which are perfect for children to play in! Parents can make them tired and spend the quiet night. If you are not confident for children to swin in the sea, this is the best choice to spend the holiday with family members.
Raymond_zheng
Run Of House
Checked in Jun 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Sep 10, 2023
Wonderful hotel
Cff1219
Run Of House
Checked in Jan 2024
Business travelers
73 Reviews
5.0/5
Outstanding
Posted on Jan 26, 2024
Very nice hotel with beautiful environment and good service
Original TextTranslated by Google
Guest User
Deluxe Double Or Twin Room With Pool View
Checked in Sep 2023
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Sep 5, 2023
the room is clean Good service
Original TextTranslated by Google
Baixianduguhuanghou
Deluxe Ocean Front Room
Checked in Oct 2024
Family
22 Reviews
4.8/5
Amazing
Posted on Oct 6, 2024
超出我們的預期,整個酒店沒有亞洲客人 也幾乎沒有白人客人,但是服務標準是國際化的,自助晚餐非常棒,推薦半食宿,整個度假村非常美
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RGal20
Checked in Sep 2024
Travel with friends
4.0/5
Very Good
Posted on Sep 1, 2024
I had a great stay! My room was comfortable but my friends complained they had no hot water for showers on most days. The quiet pool was my favourite spot during my free time but I wish it stayed open later than 6 pm. The food at the buffet and other restaurants was great. The Osso Boco, Ox Tail, and beef stew were some of my favourite meals. The camel ride on the beach was so much fun and I am glad I did not have to leave and go anywhere else for that.
6/23
Response from Property: Dear Valued Guest, Thank you for sharing your experience! We are glad that you enjoyed your stay, especially the food and camel ride. We apologize for the hot water issue that your friends faced and will address it. We appreciate your feedback on pool hours and will consider extending them. Kind regards, James Rattos General Manager
festus m
Checked in Sep 2024
Business travelers
4.0/5
Very Good
Posted on Sep 12, 2024
Quality service and good food and good customer service. I recommend for family holiday and friend vacation point.we were treated equally and with same passion and friendly face .come enjoy your stay anytime any day.next to the beach with cool breeze
Response from Property: Dear Festus, Thank you for your wonderful feedback! We are thrilled you enjoyed our service, food, and hospitality. Your recommendation means a lot, and we can't wait to welcome you and your loved ones back for another relaxing beachside stay! Warm regards, James Rattos General Manager
Boniface k
Checked in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 6, 2024
We had a fantastic stay at this hotel, The rooms, food, customer service, is on another level, is the best ,"(IT IS A PARADISE INDEED) " , I Thank the entire team for making our visit memorable, and especially to AUGOSTINE DAMIANO Who lead the team of waiters to sing a birthday song to my son . Asante sana for everything; you truly made our stay more pleasurable. We will visit again , to have good time , (by Boniface kitheka)
Response from Property: Boniface, Thank you, Boniface, for your fantastic feedback! We are delighted you had a memorable stay and enjoyed the service, especially Augostine's special touch for your son's birthday. We look forward to welcoming you back for more great experiences. Asante sana! Warm regards, James Rattos General Manager
Pioneer13882926211
Checked in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 4, 2024
This was our 4th visit & they truly delivered on the experience. We enjoyed the welcome snacks & drinks by the check in team who tried their best to ensure we had a room in good time noting the high traffic of guests coming in & out of the hotel. Last year we had lost a swimming noodle in their pool. Patrick the pool attendant found it after we left & kept it for us until this year. He went out of his way & he was a caring & handy pool attendant during our stay especially since all our kids are under 10 years old. It was a joy to know they truly cared about us as guests. The activities team kept us engaged & moving through out our stay. Dennis in particular kept us on our toes throughout we enjoyed the evening entertainment team. Our kids were delighted to join them on stage & dance along. The meals were very good, we would appreciate to have bacon back on the menu otherwise we enjoyed the meals. One of the waiters, Urbanus attended to our every meal requests as spent our day by the poolside in good time. The housekeeping team especially the lady who attended to room 3008 was an absolute gem, ensuring we had adequate water & towels for our wet & thirsty selves. Overall we highly recommend this place for enjoyable family holidays.
Response from Property: Dear Valued Guest, Thank you for the wonderful review! We are delighted that you enjoyed your stay and valued the hard work of our team, including Patrick, Dennis, and Urbanus. We have taken note of your feedback on bacon and housekeeping. We can't wait to welcome you and your family back again soon! Warm regards, James Rattos General Manager
Victor N
Checked in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 21, 2024
We were attending an international conference meeting and it was a succes the hotel was able to cater for such a large number without struggle the conference room are very spacious comftable and well ventilated the 4 o'clock tea had delicious
Response from Property: Dear Valued Guest, Thank you for your feedback! We are glad the conference was a success and you enjoyed the spacious, comfortable rooms and delicious tea. We look forward to hosting you again! Kind regards, James Rattos General Manager
Elleni K
Checked in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 19, 2024
The room is beautiful decorated with every detail the bed was comfortable room is wide and spotless with view of the sea and swimming pool. The stuff go extra mile to assist and made our stay very special. The spa , over looking at the sea is beautiful
Response from Property: Elleni, Thank you for your wonderful feedback! We are delighted to hear that your stay was exceptional and that you enjoyed the beautiful room, sea views, and our attentive staff. It's great to know the spa added to your special experience. We look forward to welcoming you back soon! With warm regards, James Rattos General Manager
Charles G
Checked in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 9, 2024
Pride inn hotel Koi Bar is the place to be, met this gentleman Shikanda who is warm, gentle, professional and welcoming. I felt home when being served by him. He is a great barman. I'd also recommend this hotel generally, it's family friendly, the place is huge with great activities for kids. My kids really loved it.
Response from Property: Dear Valued Guest, Thank you for your kind words! We are thrilled you enjoyed your stay and Shikanda's service. It's great to hear your kids had a blast too. We look forward to welcoming you back to Prideinn Paradise! With warm regards, James Rattos General Manager
Zipporah W
Checked in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 10, 2024
A very big thank you to the Prideinn team, from the top management to the team on the ground. Your service was impeccable. Right from check-in, to the beautiful clean rooms, the robust and delicious meals, to the beautiful landscaping. You made our stay remarkable and truly memorable. Looking forward to future stays with you. Keep up the good work.
6/16
Response from Property: Dear Zipporah, Thank you for the wonderful feedback! We are thrilled that you enjoyed your stay at Prideinn Paradise. We can't wait to welcome you back for more unforgettable experiences in the future. With warm regards, James Rattos General Manager
Girmesh
Checked in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 20, 2024
We visit PrideInn Paradise at least once a year. It is a great place and the service is superb. All the staff from front desk to the restaurant service people are very friendly. Especial thanks to Yvonne and Sandra for excellent customer service. They really took good care of our kids and family
Response from Property: Dear Girmesh, Thank you for your kind words! We are thrilled you enjoyed your stay and appreciated the service from Yvonne and Sandra. We look forward to welcoming you and your family back to your paradise in Mombasa! With warm regards, James Rattos General Manager
Lindagisnaas
Checked in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 17, 2024
Most family friendly hotel I’ve been to. The water park is amazing, but also the attention of the staff, the entertainment and show, the food selection; and they’re always helpful with making something extra for the kids, and the hotel is well maintained. Our fourth visit, and we will keep coming back!
Response from Property: Dear Linda, Thank you for your amazing feedback! We are thrilled you enjoyed the water park, staff, entertainment, and food. It’s wonderful to hear you’re a repeat guest, and we look forward to welcoming you back for many more visits! With warm regards, James Rattos General Manager