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SureStay Hotel by Best Western Guam Airport South Guest Reviews
3.4/5
77 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.3
Amenities3.3
Service3.5
Cleanliness3.5
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All reviews(77)
Positive reviews(17)
Reviews with photos/video(3)
Amenities were average(4)
Great service(4)
Close to airport(4)
Easy to get around(3)
Negative reviews(4)
KimCharles
2 Single Beds Room
Checked in Aug 2024
Solo travelers
1 Reviews
2.7/5
Posted on Aug 22, 2024
They served breakfast as continental, but only poor and imitated foods. No eggs , no sausages, etc
StripedPumpkin
1 Queen Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Lcd Television
Checked in Feb 2024
Business travelers
5 Reviews
3.2/5
Posted on Feb 26, 2024
The facilities were quite dated but room was clean. I've read some reviews that mention cockroaches but I turned on the light on and off multiple times during nigh time and I didn't see one. The hotel is very close to the airport which was both a plus and a minus. Less time traveling but I could hear the noise in the room every time a plane landed/took off. There is a large market, Payless, nearby and a gas station too - convenient for filling up the rental car before returning it.
Ron
2 Single Beds Room
Checked in Nov 2023
Family
1 Reviews
3.0/5
Posted on Nov 12, 2023
Upon check-in there was no power so we stowed our luggage and came back a couple hours later. Room was clean, but only provide towels, no wash clthes or hand towels. No cleaning service on follow on days. Maybe I'm out of touch with reality, but thought they still cleaned rooms daily and provided wash clothes as standard service.
Pauline Manglona
1 King Bed, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in May 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on May 21, 2024
Excellent hospitality and service
Marie Yamaga
2 Double Bed Lcd Television Microwave Refrigerator Desk High Speed Internet Access Non Smoking
Checked in Aug 2022
Family
1 Reviews
2.0/5
Posted on Aug 28, 2022
If you are on business trip this is good place to stay near In airport .but if you visit Guam and spend your time in beaches/nightlife/shopping and Adventures choose the better place of Tamuning or Tumon.
About my hotel that I stayed surestay by best western all I can say is the hotel staff is helpful and generous she’s filipina named sherry soliva she can also guide you around the islands.if you wanted to book your hotel in Barrigada surestay request sherry soliva to help you but don’t stay in room 320 because…why? Alots of Guamanians or American ANTS in my bed and a baby cockroach in toilet and veranda🤣next guess find out the cockroach parents..haha!
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in Aug 2022
Business travelers
1 Reviews
3.0/5
Posted on Aug 10, 2022
Our package is with Breakfast.
Feedback from my boss, there is nothing except soup.
So he went for meeting without breakfast.
This is very disappointing comments from him....
Guest User
2 Single Beds Room
Checked in Nov 2022
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on Nov 20, 2022
Well and good, keep it up ☺️
Guest User
1 Queen Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Lcd Television
Checked in May 2022
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on May 23, 2022
very nice room , and view is wonderful , pure
canolaflower
2 Queen Beds, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in Feb 2024
Family
5 Reviews
3.7/5
Posted on Feb 29, 2024
We recommend renting a car as it is a little far from the main tourist areas and there are no buses.
The people at the front desk were kind, and since I couldn't use my smartphone to use my eSIM to call a taxi, I asked them to lend me their phone, and they kindly lent it to me, and they were kind enough to help me with any problems I had. He even gave me a ride.
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Guest User
2 Single Beds Room
Checked in Feb 2024
Other
1 Reviews
3.0/5
Posted on Feb 25, 2024
Even though it says free cancellation, refunds are not possible from two days before check-in.
Check carefully before making a reservation.
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Guest User
2 Queen Beds, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in Feb 2024
Family
6 Reviews
3.5/5
Posted on Feb 22, 2024
Maybe it was because I arrived too late. I was given a room with a wall outside the window and facing the road, which was very noisy. Breakfast had very little hot food. It's a transitional hotel, not too close to the airport, so I drove around in a circle.
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Guest User
2 Queen Beds, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in Feb 2024
Family
14 Reviews
1.0/5
Posted on Feb 23, 2024
The room is very fashionable, the facilities are old, and the breakfast is very simple
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Guest User
2 Queen Beds, Non-Smoking, Deluxe Room, Microwave and Refrigerator, Desk, High Speed Internet Access, Coffee Maker
Checked in Dec 2023
Family
1 Reviews
3.2/5
Posted on Jan 1, 2024
The staff was very friendly, but the hotel facilities are old.
The window couldn't be opened, and the room was clean and comfortable.
Breakfast is a very simple meal
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Guest User
2 Single Beds Room
Checked in Dec 2023
Business travelers
7 Reviews
4.2/5
Very Good
Posted on Jan 30, 2024
Good location, close to the airport. It is cost-effective and provides breakfast, which is very suitable for business people to stay for a short time. You can rent a car directly from the hotel. But it is said that it is not very safe and there may be burglaries. You should lock the door when you sleep at night.
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Guest User
1 Queen Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Lcd Television
Checked in Feb 2023
Solo travelers
16 Reviews
4.0/5
Very Good
Posted on Feb 9, 2023
The service attitude at the front desk of the hotel is very good, and the hotel is fairly clean, but the facilities are old. Slippers and toiletries are not provided, only towels, bath towels, soap and shampoo are provided. There is a self-service laundry service, but the laundry room is very dirty, but the price is relatively cheap. This hotel is quite satisfactory, at least it is clean