Sonesta Essential Morgantown

We never got our trash taken out, never switched out our towels and the beds are horrible. We went and bought a mattress topper just to try to get some sleep. We asked on 2 different days for someone to get the trash and clean towels and we ended up having to go get them ourselves from the front desk. Definitely will not stay here again.

The first room we got had a loud heater fan, non-working tv. We requested a new room. The second room also had a loud heater fan, broken tiles in the bathroom. The desk person was very good and helpful. Very minimal breakfast.

The staff (Carla, Austin) and all others, provided excellent service and support during our stay. The room was clean and well-heated, which felt great when it was -3 degrees outside! The breakfast was adequate, given the circumstances. All of these observations are underscored by the very reasonable room rate. Great stay in Morgantown, and we'll be back!

the gentleman at the front desk was amazing! He went far and beyond the call of duty. Truly, he was one of the nicest people I've ever met.

The heat was broken in our room, but luckily we didn’t need it bc the blankets were warm. The staff was super friendly and helpful. The cookies they serve are delicious, we couldn’t get enough of them. The shower hose was leaking when we took a shower. Other than that, for a quick stay definitely worth the price.

Trouble getting in the door. Tv was difficult to operate. Room was clean. Didn’t use breakfast.

Terrible bed, dirty carpet, dirty washcloths left in bathroom from previous occupants, no sense of safety - no exterior lighting. Stay away from this place.

The breakfast was coffee juice and stale bagels ,the facility was clean and the staff on duty was very friendly and accommodating the only complaint was with the breakfast

There was no running water in the shower. I realized this 30 minutes before checkout as I was getting ready to leave for the day. The front desk said, “Oh. Sorry.” The end.