Courtyard by Marriott Monroe Airport

This location has free shuttle service to and from the airport. The staff was so accommodating!

The carpet smelled and the parking was very bad, what amenities were there, i was very unhappy with my room

The hotel has recently gone under repairs. Our room still had the odor of paint in it. Also, our sliding door did not have a handle and as a result the outside air was able to come into the room through the opening. The staff was friendly and helpful, the hotel itself was clean and well organized. The gym was available with enough equipment to satisfy workouts.

Everything seemed to be acceptable but not of the quality I’ve had in other hotels. The beds weren’t made well, the bathroom was clean but lacking some towels, and the air unit worked haphazardly. I’ve been in cheaper hotels that offered free continental breakfast. This hotel had a “bistro” but I never saw anyone there. Fortunately I brought my own coffee so I had that. The beds were comfortable and I slept well enough.

Nice location near shopping areas and about 10 mins from ULM. Was unable to get breakfast as the computer was down.

One night stay, room and clean and air worked great. Beds were comfy. Room didn’t have a microwave though. Would stay again.

Shower looked like it hadn’t been scrubbed in quite some time. The room was dark, even with the lights on. The air conditioner was just ok, had to put it on continuous flow to cool the room. The outside of the building was so dirty. The staff was nice. Would not stay there again.

NO SLEEPING The room was clean but the noise from the interstate was overwhelming. If your room is on the side of the hotel that faces the interstate then beware. Our window seals were bad because in the morning the windows had condensate on both sides. You could not see out at all and I believe that also contributed to the noise of the interstate. The interstate has a on-ramp right behind the hotel so acceleration of the traffic enhanced the noise level. Truely, we didn’t get a good night rest. It was if there was window sized hole in the wall. It was very late when we arrived or we would have asked for another room.

Skip this hotel Upon entering the lobby, we were not greeted by the 3 staff members at the front desk who continued their conversation and made us wait to be served. They were not friendly when we were attended to, and the clerk was particularly negative about our booking through a third party. She said I wouldn't get a receipt, she couldn't give me hotel points, nor could she help with a question I had because I had not booked through Marriott. I had to put a $20.00 "deposit" on my credit card for incidentals (like what?? no food or drink in the fridge, no way to make a LD phone call!!) that I have not received a credit back for. Breakfast (which I paid for) was higher than the posted fees on the menu, menu selections had substitutions we did not want nor could eat, and again the staff person was slow and obviously not happy to be working! Bland food and not worth the money or the wait!! Debacle. After this unpleasant experience, my husband and I will probably stick with IHG hotels, and the third party booking issue is concerning, since we travel a great deal for business and pleasure, and use online booking.