We recently spent a lovely 7 days in Montecatini. On arrival to this hotel we were very impressed with the lobby area, which is beautiful. The hotel is located in a nice area, close to the town square. However, the hotel is showing some wear and tear. The rugs on the stairs, hallway and rooms show tears. I understand this hotel has been in the family for generations and you want a boutique feel but the furniture in room 226 was worn with chipping paint. The bathroom was clean but had chipping ceiling paint and spider webs in the bathroom, particularly around the bathroom window in the shower. The hotel bar does not open until 5pm so after returning from a day trip you cannot get a beverage. When the bar is open it is staffed with someone wonderful employees. The majority of the reception staff is friendly and the owner is always there to say hello. Full disclosure, we were on a group tour so the tour company picked this hotel.