Reviews of Quality Hotel Green Palace

Response from Property: Good morning Explorer67349629732 We know that you were our guest with your class. We are replying to you but we are also including the reviews of your classmates. We remind you that the hotel makes agreements with agencies with which it establishes the prices, the croissants to be used, the type of breakfast and the dinner menus to be served. The minibars (they are not refrigerators) for school groups are never restocked (you can imagine why), the beds are very comfortable but if the kids jump on them it is normal for some lines to show and ditches to form, as you call them. The water in the restaurant is not from the sink but is dispensed by a special machine. Your review seems almost like revenge against the hotel, also using offensive and inappropriate terms. How come it doesn't mention your behavior in the hotel (noise, shouting and perhaps in the corridors)? By disturbing the guests staying in the hotel who called the concierge at all hours of the night who had to check and chase you to get you back into your rooms, for this behavior you were reprimanded by both the hotel staff and other guests staying. We understand the typical joviality of your age, but frankly there is a limit to everything. Insulting and offending in a forced and imaginative way the services of our hotel with the sole purpose of taking revenge, we truly consider it a low blow. Kind regards The Management

Response from Property: Good morning Mr. Christian C. We know that you were our guest with your class. We are replying to you but we are also including the reviews of your classmates. We remind you that the hotel makes agreements with agencies with which it establishes the prices, the croissants to be used, the type of breakfast and the dinner menus to be served. The minibars (they are not refrigerators) for school groups are never restocked (you can imagine why), the beds are very comfortable but if the kids jump on them it is normal for some lines to show and for ditches to form, as you call them. The water in the restaurant is not from the sink but is dispensed by a special machine. Your review seems almost like revenge against the hotel, also using offensive and inappropriate terms. How come it doesn't mention your behavior in the hotel (noise, shouting and perhaps in the corridors)? By disturbing the guests staying in the hotel who called the concierge at all hours of the night who had to check and chase you to get you back into your rooms, for this behavior you were reprimanded by both the hotel staff and other guests staying. We understand the typical joviality of your age, but frankly there is a limit to everything. Insulting and offending in a forced and imaginative way the services of our hotel with the sole purpose of taking revenge, we truly consider it a low blow. Kind regards The Management

Response from Property: Good morning C4938ZIelenap We know that you were our guest with your class. We are replying to you but we are also including the reviews of your classmates. We remind you that the hotel makes agreements with agencies with which it establishes the prices, the croissants to be used, the type of breakfast and the dinner menus to be served. The minibars (they are not refrigerators) for school groups are never restocked (you can imagine why), the beds are very comfortable but if the kids jump on them it is normal for some lines to show and ditches to form, as you call them. The water in the restaurant is not from the sink but is dispensed by a special machine. Your review seems almost like revenge against the hotel, also using offensive and inappropriate terms. How come it doesn't mention your behavior in the hotel (noise, shouting and perhaps in the corridors)? By disturbing the guests staying in the hotel who called the concierge at all hours of the night who had to check and chase you to get you back into your rooms, for this behavior you were reprimanded by both the hotel staff and other guests staying. We understand the typical joviality of your age, but frankly there is a limit to everything. Insulting and offending in a forced and imaginative way the services of our hotel with the sole purpose of taking revenge, we truly consider it a low blow. Kind regards The Management

Response from Property: Dear Mrs. Federica We are not here to defend Mrs. Anna's actions given her 22 years of experience in the sector and she does not need to be defended. However, we would like to clarify the dynamics of the facts since in your reconstruction, forgive me, but many things are very different: Given that you have never stayed in this hotel (and you report it correctly) The event held in Monterotondo Scalo in which you participated, was managed in the same way for all reservations, i.e. request by email, confirmation by email and advance payment, at the time of your arrival none of the three situations mentioned were present. Our receptionists, despite everything, worked to help you find an available structure, but given the follow-up that the event had, all the structures in the area were full. It is worth adding that when we asked you exactly when your reservation had been made, you first indicated a date in April, then we showed you that the hotel was already fully booked at the beginning of April, then you indicated a second date that referred to the beginning of March, demonstrating that yours was a failed attempt to pretend to have a reservation that never existed. Kind regards, The Management