TownePlace Suites Montgomery EastChase

nice place for business travelers

This was a great place but I literally went and bought my own toilet paper because theirs was so bad.

We had never stayed at a TownPlace before but we loved it! The room was great and had so much room, tidy and clean. The breakfast was so good! My whole family loved it! They had a little bit for everyone! We will definitely stay again!

It took The front desk 25 minutes to realize I was there to check in. Then they gave me a single occupancy room when I booked 2 queen beds. Then blamed ******* for not contacting me about reservation changes. I called them at noon, the day of the booking to make sure room was still available & told them I was traveling with a special needs person. They told me that reservation was good though the room was not clean yet. We were traveling from Mississippi to the Auburn football game, was told that room would be available when we got there after the game. When I showed up it took 25 minutes for someone to show up at the desk & check me in. When I got upstairs it was a single room. Went downstairs to tell front desk about mixup. Was told that it was *******s fault that I wasn’t nodified about change to my reservation. Was told that there was a pull out sofa & bedding in the closet. Went back upstairs to find no bedding for nasty pull out sofa mattress. Went back down stairs waited 20 minutes for bedding for room that was not what I reserved. This place lacks coustomer service for sure

I do not recommend staying at this hotel. The location is the only thing that is about the only thing nice about it. The Check-in staff was extremely rude. Our room as in terrible shape. The carpet was torn in several spots and had staples and nails exposed. We had to put our cooler over it the worst spots so no one would get hurt. The bathroom was in bad shape and bugs were on the floor. There were other issues with the room, but you can get the point. We had asked 2 different staff members if they had a high chair we could use and were told no. At breakfast the last day, a different staff member asked us if we wanted a high chair. We told her we had been told they didn't have them and she said they had 3.

It was good stay only thing the sprinkler of the roof of the bathroom was leaking water.

The hotel was very clean. I was very pleased with the location, it is so close to restaurants and shopping. I was very comfortable. Great hotel.

We loved it here! The air conditioning was load, but we will definitely stay there again.

Sadly, this is the worse hotel I’ve ever stayed it, and it’s entirely because of poor management. I had to stay four weeks for a business trip, and my room was cleaned maybe five times the entire time I was there and only because I begged for someone to come clean. They over charged me four different times, and I ended up having to call my bank and put in a fraud report to get the money back. The pool didn’t work and the staff were incredibly rude any time I asked for housekeeping.