100 Reviews
Hotel Universel Montreal
Olympic Park Montreal|0.3km from Saputo Stadium
My experience at the Hotel Montreal was absolutely awful. From the useless staff that could careless that you have small children and the keycards NEVER work I had to have my keycard replaced 2x a day while there. The response from hotel staff is what would you like me to do the cards are sensitive? Checking in I was given the wrong room number because it was written down incorrectly, then got to the room to find the beds don’t come with fitted sheets so your essentially sleeping in a sheet and then the mattress which I thought was unhygienic so I asked for more sheets. The house keeper came and had his hands all over my sheets that I’m suppose to sleep on? The worst experience and the dirtiest hotel I have ever stayed at ever! I have pictures that most of the bed sheets and pillow sheets have some sort of stain on them. The automatic entrance doors don’t always work so you have to pry them open not to mention when the hotel has parties you basically don’t sleep because you can hear all the commotion. The walls are paper thin you can hear the plumbing from other rooms. Our first night there was an alarm that was never reset and my entire family woke up at 12:00am. This was the most disgusting hotel I have ever stayed at and will never stay again and don’t recommend staying here if you care about quality and cleanliness.
42 Reviews