Quality Inn & Suites Morgantown - University Area

Both ice machines were broken. Room was outdated. Beds were extremely hard.

I would suggest, the term quality is misleading. This is a budget hotel that was very dated – and probably overpriced. Although the staff were pleasant – the hotel is certainly not high-quality - so, depending on your expectations – you might be disappointed. The bathroom in our room was small, outdated, and in need of maintenance. The breakfast was good, but not great – and the omelettes were processed. I probably wouldn’t choose this hotel again.

The price was high considering the lobby is undergoing renovations and is inaccessible except for going outside the building in cold weather to get back inside. Add to that my room key did not work which required a second trip around the building with my luggage to get a new key(s).

Room was standard, no pool due to a heating issue which was a bummer. Good morning breakfast, it was overall an average hotel.

Had a not so nice Oder I called about. Maybe old smoke or mustyness in the halls and room. One bed was made up ok the other looked like they just threw the blanket back over and tucked it in. Both things I called the overnight staff about.

Overall it was clean and comfortable. Breakfast staff couldn’t keep up with the large number of visitors, running out of food and coffee. Coffee dispenser was out of order and they couldn’t keep the lobby coffee station supplied. Also, parking lot entrance into the building was unlocked

We booked the room for 2 nights, the staff there was not very professional, they didn't even represent the brand, Quality Inn. After our first night there in the much dated room, we had to walk outside to the main lobby to have breakfast. When we got to the doors to go out, there was a man there with his dog urinating there by the door. I took a photo of the man and the dog and told the front desk, they didn't seem shocked by this and said, "yeah, we know who this is, we will have to confront him". We were so grossed out by it we couldn't stay another night, they didnt offer to refund us or anything since we booked with ******* so we had to deal with *******, the people at the hotel said we were too loud (kids) that they had noise complaints so they were not going to refund us!!!! The people that work there, lived there. STAY FAR AWAY from this establishment!!!

The HVAC "system" is simply a wall unit....no thermostat in room so you are either cold or hot. Pool was closed, much of hotel a mess from construction. Breakfast was cold.

The heater was so loud it woke us up every time it turned on. The bathroom was tiny. But it all was clean.