Lake Biwa Marriott Hotel

Big hotel, big room, great staff and service mind, hotel and room was new. There are vending machine and ice dispensers for service. Overall was a great experience.

New view. Many things at the room is centralised. Like when i want cold air con they said only heat is available as its centealized. I cannot control the hot spring water If u need it on u need to contact the front desk and same as if you want to turn it off.

Second time visiting, excellent view from room, good breakfast option, nice onsen, very relaxing, with car park, highly recommended!!

Nice hotel with good onsen experience also dinner time with good ingredient

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really