Anonymous User
Very bad stay experience! ! The hotel arranged a shuttle bus to the airport, but asked us to bring our own child safety seat. When we explained to them that we did not bring a safety seat and asked them to provide a solution, the front desk staff just said coldly that you need a child seat to take their shuttle bus. This is a requirement of local regulations and did not provide any solution. Later, a woman who looked like a manager came out, and she was also cold and perfunctory. When we asked to report to her superiors, she directly wrote her number and email address to you, as if "I don't care"!
When I got to the hotel room, I found that the air conditioner was moldy! ! I showed the photo to the front desk, but she didn't even look at it. She claimed that the hotel cleaning staff had gone off work and couldn't handle it! ! After our repeated negotiations, they actually threatened to let us leave the hotel! !
Finally, the restaurant chef came out to help clean the air conditioner before we could continue our stay.
Finally, the breakfast was also very disappointing.
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