Guest User
February 21, 2024
Very poor, very poor. It was really the worst travel experience in Moscow. I originally looked at Ctrip’s picture introduction and saw that it was in the CBD. I changed here from Shelton, but I was very disappointed. First of all, I came here to check in in the afternoon. The road here was closed. Why do American reporters live here? The traffic police stopped our car. It was winter, so we waited outside. Then I asked Ctrip to refund me, but they didn’t refund me. They asked me to try to check in again later in the evening. We went over again, good guy, the girl at the front desk looked like she was ignoring me, just like I owed him money. This is not the best thing about Russians. Whether you are a consumer or a tourist, they don’t care about your consumption experience. There is no service. I went to the front desk to register. At least ask a staff member to take me to the room and take my luggage. We looked around the hotel and then told me that your room was in another building. You are joking. Woolen cloth? So what were you doing at the beginning? When I checked in at the hotel front desk, couldn't you ask someone to take me to the room? is it hard? I stayed in a hotel in Dubai that cost 1,000 yuan a day. From the moment I entered the room to the room, the service staff did not require me to lift my hands to pick up my luggage. Here comes another one. I booked this hotel because it is in the CBD. I want to see the scenery. What do you mean by giving me the third floor? Then why should I live here? Can't I be near Arbat Street? It's really a funny hotel. The service is ridiculously bad. When I checked in at the front desk, I already showed my passport and visa and asked I want documents. Tell me what documents I need. I've shown you my visa and passport. What else do I need? Did I come here smuggled in? baffling
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