Colleen
September 26, 2023
We were very impressed with this hotel. The staff was friendly and helpful. The property was fairly new, clean and well kept. But at 4am we were awoken by a burning smell, it was so heavy that after we had opened the window the front desk employee was still able to smell this burning smell. We were moved to another room but all of our belongings had a burned smell in them. We believe that the smell was coming from the thermostat on the wall as this was an Accessible room for the Handicapped so instead of the thermostat being at the heating/cooling unit it was separately wired into the wall. We explained that we believed that it was coming from the thermostat and that they should have their maintenance team inspect it for a short in the wall but the front desk employee in the morning didn’t seem to really care. All of our belongings will have to be laundered, I wasn’t impressed that the smell was in our new suitcases and that we had to put them into our brand new Cadillac that we just purchased earlier in the week. I’m not impressed by the employees at the desk the next morning they offered no form of compensation at all. You should be extremely careful if you plan to stay at this property in the future.