Diaz Hotel and Resort

Reviews of Diaz Hotel and Resort

Diaz Hotel and Resort

1 Beach E Blvd, Die Voor Bay, Mossel Bay, Western Cape, 2933, South AfricaSee Hotel Details
Diaz Hotel and Resort
Diaz Hotel and ResortDiaz Hotel and ResortDiaz Hotel and Resort
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Guest Reviews

8.1/10
Very good
56 Reviews
Verified reviews
Location8.1
Amenities8.1
Service8.1
Cleanliness8.1
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Positive reviews(34)
Reviews with photos/video(3)
Negative reviews(8)
Maryke Rossouw
Superior Twin Room, 2 Twin Beds, Beach View, Beachfront
Stay Date Jun 2025
Solo traveler
11 Reviews
10/10
Outstanding
Posted on Jul 29, 2025
Loved the positive atmosphere and view. Had a comfortable stay.
Guest User
Honeymoon Suite, 1 Bedroom, Beach View, Beachfront
Stay Date Jul 2024
Couple
1 Reviews
9.0/10
Great
Posted on Aug 4, 2024
I had a wonderful night at the hotel. The room was great and so was the food and service. I enjoyed hanging out at the beach and watching the whales from the balcony in the morning
Guest User
Stay Date Sep 2026
Family
8.0/10
Very good
Posted on Oct 8, 2026
A good stay with good service, though the result came only after a complaint was filed. The penthouse suite was a luxury experience, but it required maintenance.
Guest User
Stay Date Sep 2026
Couple
8.0/10
Very good
Posted on Oct 7, 2026
Great location. Lovely big room with plenty of space and a big comfortable bed. Slept well listening to the sound of the ocean. We had a couple of issues but these were discussed with the manager who dealt with them. The restaurant/lounge bar needs to improve.
Guest User
Stay Date Sep 2026
Family
2.0/10
Posted on Oct 5, 2026
My stay at this hotel was extremely disappointing. From the moment we arrived, we felt unfairly targeted and discriminated against. Staff accused us of making excessive noise, which was simply not true. When we spoke to neighbouring guests, they confirmed that they could not hear any noise coming from our room. It felt as though the accusations were being used as an excuse to force us to leave. Rather than addressing the situation fairly and professionally, we were made to feel unwelcome and uncomfortable throughout our stay. The experience was so upsetting that we decided to leave the hotel late at night rather than continue to endure the treatment we were receiving. No guest should ever feel singled out or treated differently. Unfortunately, this experience left us feeling discriminated against and deeply dissatisfied with the way we were handled. I would not recommend this hotel to anyone and will certainly never return. There are many other establishments that value and respect all their guests equally.
Guest User
Stay Date Sep 2026
Other
4.0/10
Posted on Oct 2, 2026
We stayed 2 nights with a group doing the garden route. The accommodation was pretty good food was ok. The issue was health and safety. Both night the fire alarm went off several times. First night turn off reasonable quickly but no explanation as to what happened. The second night it went for a while so we decided to evacuate using the fire escape. This was a real issue no lighting on way down from fifth floor luckily we had torch on phone. The steps was also wet and slippery. Also at exit door at bottom was blocked with patio heater we had to force our way out. Staff very unhelpful as to explain what was going on on just said to go back to our rooms.
Guest User
Stay Date Aug 2026
Couple
8.0/10
Very good
Posted on Sep 14, 2026
Great stay, great staff, great breakfast. Our room was great. They forgot towels on our 1st night but corrected it quickly. The view from the balcony is fantastic. Will definitely be back
Guest User
Stay Date Jul 2026
Family
10/10
Outstanding
Posted on Aug 30, 2026
the rooms was sea front excellent view size of the room is big breafast is great location is perfect parking doe car available
MillyBeans94
Stay Date May 2026
Solo traveler
2.0/10
Posted on Jun 23, 2026
I genuinely struggle to understand how this breakfast offering is considered acceptable for a hotel. As a returning guest, this was one of the most disappointing dining experiences I've had in a long time. There is a complete absence of care, pride, and attention to detail. Most of the food looked as though it had been prepared purely to fill trays rather than to be enjoyed by paying guests. The environment itself was equally concerning. Flies around the food area, staff congregating and chatting over guests' meals, and an overall sense of disorder made the experience extremely unpleasant. Professionalism appeared to be completely absent. The quality of the breakfast was poor across the board. The only item worth eating was the bread and butter, which, ironically, wasn't even made in-house. Everything else was bland, uninspired and felt more like a school cafeteria than a hotel breakfast service. I see they are very defensive and do not accept any faults inbtheir previous responses. Which shows, no hope at all. The breakfast is disgusting and I'll be sure to video next time. Compare it to protea hotel breakfast and tell me....same level? Nope, just low grade food. Even for an American, this is disgusting.
Wilna V
Stay Date May 2026
Couple
8.0/10
Very good
Posted on Jun 12, 2026
Rooms comfortable and clean, most beautiful view from the balcony, staff very friendly but sadly the restaurant very very slow service and very long wait for food even when not busy
Response from Property: Thank you so much for your feedback. We will have a look into this
1uv2travel
Stay Date May 2026
Couple
4.0/10
Posted on Jun 3, 2026
Stayed 2 nights as part of a tour. The hotel is slightly out of town and without a car you really have to eat in the hotel as nothing much around it. Lovely big room with comfortable beds and an amazing sea view - however the lighting in the room is extremely poor. The restaurant is the part of the hotel which really lets it down - eating there the first night was long and drawn out - taking over an hour to get a pizza once we’d ordered, in a restaurant which was freezing cold. Apart from 1 staff member the others seemed more interested in chatting to each other than in doing any work. We called into the restaurant/bar for a drink on returning from a day out and when trying to pay we were asked if we were going to the beach bar, when we said no it then took around 15 minutes to find us some change. At 9.30 the same evening we called at the bar to get a drink to be told it was shut. At breakfast on the last day it is blatantly obvious that they can’t deal with groups arriving at the same time, part of the restaurant was cordoned off and there were not enough tables for our group to sit - this was not addressed by the staff. Very poor choice for breakfast (not upto the standard of the previous hotels we have stayed in in South Africa) It is a shame as the hotel has potential & fantastic sea views but is lacking in the basics - due to the location it really needs to do better with the food & drink
Response from Property: Thank you so much for sharing your feedback. We will share this with management
OnAir17537786392
Stay Date Oct 2025
Business traveler
10/10
Outstanding
Posted on Nov 18, 2025
The location and the view absolutely first class and sunset and sunrise add to a remarkable experience. I need to commend the staff for their professionalism and being true ambassadors to exceptional hospitality…
Response from Property: Thank you so much for your wonderful feedback
CHEFLOVESBACON
Stay Date Apr 2026
Business traveler
2.0/10
Posted on May 17, 2026
As a regular guest, I am genuinely shocked at how badly the breakfast experience at this hotel has deteriorated. The food is nothing short of disgraceful. Everything feels mass-produced, generic, reheated, and carelessly thrown into trays with absolutely no pride, skill, or attention to detail. Calling it “breakfast included” is generous when the only edible option was bread and butter, and even that wasn’t made in-house. What makes it even worse is the complete lack of hygiene and professionalism in the breakfast area. Flies everywhere, staff leaning over guests’ food while chatting amongst themselves, drinking openly, and smelling strongly of cigarettes while handling service. It felt chaotic, dirty, and completely unmanaged. I am an Executive Hwad Chef and as someone from the hospitality industry, I can say with confidence that no competent head chef should be comfortable serving food of this standard. If there is a head chef overseeing this kitchen, management seriously needs to reconsider who they have leading it. The breakfast is nothing but low grade dog food. Bread and butter with coffee is the only decent thing there that's edible. The entire experience felt cheap, neglected, and embarrassingly below standard for any hotel that expects returning customers. I will not be returning, and I certainly would not recommend anyone waste money on the breakfast here. Find a head chef with flair, passion and a good name behind himself. Maybe your place can be the next up and coming breakfast spot?
Response from Property: Thank you for taking the time to share your feedback regarding your experience at Diaz Hotel & Resort and Bahia Bleu. We appreciate all guest feedback, as it allows us the opportunity to review and improve our service standards where necessary. There are, however, a few points we would like to clarify regarding your review, as we also addressed in your previous review shared on another platform last week. During your breakfast visit to our restaurant, we noted that you enjoyed coffee in your own stainless-steel mug, eggs, toast, and requested chutney. We did not observe trying any of the other dishes available on our buffet offering (which included fresh vegetables and fruit, fruit salad, yoghurt, an array of pastries, array of different cheese, cured meat, and on our warm food section, 3 different types of meat, a starch and a veg dish.) We also carefully reviewed all available camera footage and could not find any evidence of staff members leaning over guests or drinking openly in the restaurant area. In addition, the team members assisting on the day are not smokers. We did, however, note that you enjoyed a cigarette during your visit to the restaurant, putting the cigarette out on our wooden deck rail and leaving the cigarette butt on the ground. We furthermore investigated your reviews posted on other establishments in our area and could not help to notice that you’ve given everyone a 1 star only. Our Head Chef is consistently praised for both the quality and presentation of her meals, not only during functions and events, but also by many other travellers, as reflected in numerous guest reviews. Although we always appreciate feedback from our guests, one must caution against over-exaggerated feedback with the sole purpose of tarnishing a business name. Facts are important and relaying truthful feedback even more so. We do appreciate it that guests might have different expectations of what a hotel breakfast must look like, but to say that the breakfast we serve is more like dogfood is a gross distortion of the truth. We wish you luck with the opening of your own restaurant and look forward to trying out your menu.
lrensb293040
Stay Date Apr 2026
Other
10/10
Outstanding
Posted on May 16, 2026
Stayed at Diaz Hotel & Resort for one night. The room had a beautiful sea view and was lovely decorated, spotlessly clean, plus a fantastic modern bathroom with seperate shower facilities. It has a veranda where you can sit down for a night cap while watching the moonlit waves rolling in. Everything combined perfectly to make it such a relaxing overnight stay. Would happily recommend!
Response from Property: We appreciate your amazing feedback
nbergm460249
Stay Date Apr 2026
Other
8.0/10
Very good
Posted on May 3, 2026
I booked in and they helped me efficiently and had dinner and breakfast there and all was good and its a very neat and tidy place and rooms are comfortable to stay in
Response from Property: Thank you for your great feedback