SureStay by Best Western Mount Pleasant Racine

Breakfast was adequate. Scrambled eggs were of fine quality although they could have been warmer. Other aspects of breakfast were satisfactory. Room was reasonably clean but showed evidence that the cleaning was a little superficial. No Kleenex. Water drained quite slowly. TV and bed were OK. Had a good room rate so all in all it was a good experience.

Great place

I will never stay there again. I was there for the holiday weekend and wanted to go there for the pool didn’t find out. The pool was closed for maintenance until I checked in ruined my whole Fourth of July.

When we booked this hotel over 2 months ago, they told me the pool was working. When we arrived we got excuse after excuse of ‘it will be fixed tonight or tomorrow”. What lies! Just not a very friendly hotel. Our grandson was so disappointed he couldn’t swim. I wouldn’t recommend staying here.

The room was clean and comfortable. No housekeeping which was a disappointment since went were there 3 nights (2 guests) and only provided 3 towels. I went to desk two different times to get fresh towels and each time a sign was out that they were helping another guest. It was after 9pm each time. Breakfast had a nice variety of hot and cold options. Would stay again.

I reserved 2 rooms 2 months out and I did not get the rooms that I paid for. I reserved 2 double queen's one handicap on first floor with a tub. They did not provide that. My 2nd room smelled like 10 dogs. I ended up with 2 rooms that cost less than what I paid. They gave me 2 rooms that both had 1king and 1 sleeper sofas on the 2nd floor. One room had no toilet paper or kleenex, no tables in front of the couch like the other room. I want to be compensated.

We stayed on the first floor and there was an unusually large number of loud door closings late into the evening and early morning hours. The shower was a large handicapped accessible one which was fine except for the fact that quite a bit of water leaks out onto the bathroom floor and so more towels really needed to prevent yourself from slipping and falling. The most disappointing part of our stay was the fact that we could here every footstep of the person in the room above us. They were up early and going back and forth across their room for quite some time, so we were unable to sleep until they left their room. We did not eat breakfast there so I cannot comment on that.

We stayed there from June 25-June 28. Not one time did they clean our room or bring us fresh towels. The one bed was a hot mess. Part of the frame was sticking out. The bed skirt was all ripped up. The light by the bed did not work. The light on the desk went out the morning we were leaving. The shower tub was not real clean. There was a broken shelf in the shower. The pool water was to cold to swim in.

The bathroom floor was oily slippery!! Very difficult to get up from the toilet with my walker. No traction because of the wet surface. Dangerous!! Unacceptable. Everything else was fine