Mountain view Hotels in Gatlinburg

I am very satisfied with the room. The only bad thing is that the room was not cleaned and the towels were not changed. I went back to the hotel in the evening and called customer service before a clean one was delivered. The speed was very fast. Overall, I am satisfied.

Don was awesome, very informative. We will be back for sure. The hotel was situated in a great location, but it was very out dated and could use some cleaning.

The hotel is in a great location and that’s the best thing I can say. The breakfast if they have a lot of people coming is good with biscuits and gravy and scrambled eggs but if there’s not many people booked, it’s just scrambled eggs and half cooked sausage. The one thing if you have a pet, they’re gonna stick you in one of the old rooms that the floor hasn’t been mopped in ages. They made dust mop it, but if you drop some water and wipe it up, the rag is black and the bed was very uncomfortable. Young man at the desk was very nice and he actually helped me a lot and he said they did have a lot of new mattresses, but unfortunately our room wasn’t one of them.

The last time we visited this hotel, the door was left wide opened before we got to the room? Given a key & told to go to this room & the door was opened & bugs were all over the place inside? We did ask for a differ room, but early am, we could hear the staff & the rolling out with th cart/carts right outside our door, but we hadn't had a problem last time we were there, where we were so surprised this time?