Best Western Muncie

Room was clean. Staff was very friendly and helpful when I couldn’t find the thermostat in front of my face. Property doesn’t look like much on the outside but rooms were fairly modernized. Breakfast was just ok. Typical continental for the room price of $100. Good place for a cheap quick stay if you’re visiting a BSU student. Very close to campus.

The pool was too cold to swim. (It was an indoor pool) It took two days to get a plumbing issue corrected. Otherwise we enjoyed our stay.

While the room was fine (liked the non-carpeted floors), the front desk worker was so confused, rude and said our room had been cancelled. (It hadn’t been cancelled - he was confused.) Took forever to straighten out and a line formed behind us. So embarrassing. Breakfast eggs were swimming in water. Gravy was gross. No elevator in case you can’t do stairs. Just felt depressing.

Breakfast was as expected. The staff was very polite. The AC worked but was very loud! Hard to sleep. The walls are so thin....no exaggeration, the connecting room had their alarm going off and it woke up my husband and myself. We were not happy!!! So between the AC runnind loud, rattling and the thin walls, sleep was a struggle. Bring ear plugs. Not your regular "Best Western". But also not owned by your regular "Best Western". They bought the name.

I purchased a room with 2 double beds and they gave me one bed. And it was a fight to get the correct room Amenities are mid at best

Staff was nice and the room was very clean. I will stay there again when I visit family.

The shower faucet was broken, which affected the shower spigot. The door in the bathroom was falling off the hinges. The beds were also very uncomfortable.

The staff we encountered over the weekend were all very friendly & helpful. The room was clean. We had no problems with the temperature, except the pool room was pretty cold. The breakfast was good, too! We really don’t have any complaints. It was perfect for just needing a place to sleep for the weekend :)