Hot spring Hotels in Munich

Worst hotel I've ever stayed in! Don't let the photos, high stars and several good reviews trick you, like they tricked my husband and I. Initially when we booked our room we expected a spacious and clean 1 + 1 room with a living room, bedroom, kitchen, and bathroom. But when we were at the reception, one of the staff members explained to us that we had gotten a completely different room because ”they don't give out rooms based on pictures” but rather instead have their own system of stages or levels and you don't even know which exact room you get when booking. They claim the one we booked was a tiny room that could barely fit my family of four and several luggages (we had been traveling overseas for a month).There wasn't even any space to walk between the beds or between the luggages, and I'm not exaggerating when I say I couldn't even close the door because our room was so small. The bathroom was infested with bugs on the ceiling and walls, the whole place smelled of obnoxiously strong perfume to mask the disgusting odor of meat previously cooked in the kitchen and throughout the whole ”stage”, and most bothersome of all, neither my family and I nor our luggages could fit in our small room. After explaining that we wouldn't be able to spend almost a week in this room, I spent over an hour trying to convince the people working at the reception to either give us our originally booked room or refund our money back and they said they couldn't do EITHER of them because the hotel was fully booked and since we paid online it wouldn't have been possible to give us our money back. What a scam! After a while of arguing, they finally agreed to let us stay one night in the room we paid for in the first place and refunded the rest of the money to us. My husband and I spent the rest of our day searching for a new hotel during the busiest time in Munich when every hotel was fully booked for the next few days. (In case you were wondering, we were able to find one that we loved for the rest of our vacation.) If our troubles only stopped there I wasn't going to take my time to write this review, but unfortunately the hotel staff and management had to disappoint me once again! The breakfast was not very good and the food was minimal, but more than that I felt like we were in the middle of a forest full of bees and flies, both outdoors and indoors. Not just one, but more than enough to prevent us from eating in peace. My kids kept screaming, and the jars of jam were full of bees. I informed a staff member and she brought back another jar in 5 minutes and I got some jam in time before it would be full of those bees again. If the doors of the hotel hadn't been open the whole time for them to come inside we wouldn't have had this problem. To make matters worse, my eldest daughter had been feeling sick for a few days and started feeling worse that morning, so her dad took her to get medical treatment leaving only me and my 8 year old daughter behind. Close to the che

Total score 8/10 Would recommend to stay again Room: Very stylish and functional. Nice touches and quality throughout. Bed was very comfy with good quality linens. Nice plug sockets but no direct usb for a newish hotel. Bring a travel plug. Only downside which was slightly annoying the room features advertised are not present. We were missing the sound system stated on website. Our original room had some stains, possibly blood or dark red nail polish on bedding. Upon informing staff nect morning we were upgraded for rest of stay. This was a nice gesture. The room has coffee machine but no tea facilities. We did ask in the night and were told it was not possible. However then next day a kettle was sent to the room. Bathroom: Perfect. Good shower and amazing bath. Really nice products. Restaurant Izayka was really very very good. V cool vibe. Music in the background. The food was outstanding and reminded me of a trip to Japan. The robata grilled chicken was outstanding. I felt the quality and delivery to be on par with Nobu and Hakkasan (london) Service Few blips here and there but overall. Staff were polite and helpful. Pool and spa Visually stunning and very nice. Overall a great stay in Munich and shall be recommending to friends and family.