Courtyard by Marriott Munich City Center Reviews

I recently stayed and I have to say, my experience was far from satisfactory. From the moment I checked in, I encountered several issues that left me frustrated and disappointed. First, the room was not properly cleaned, with dust and uncleaned towel etc in the corners and an unpleasant odor. I immediately reported this to the front desk supervisor Venessa hoping for a prompt resolution. Instead, I was met with indifference. The staff member I spoke to seemed disinterested and simply shrugged it off, saying, "So what, it’s all right; it happens." This lack of concern for customer service was shocking. I expected at least an apology or an offer to rectify the situation, but instead, I was made to feel like my complaints were trivial. Additionally, the amenities promised on the website were either unavailable or in poor condition. The pool was closed for maintenance, and the gym equipment was outdated and not functioning properly. Overall, my stay was incredibly disappointing, and I will be reporting these issues to hotel supervisors, hoping for better management of their staff and facilities. It’s unfortunate that a hotel with such potential falls short in delivering a quality experience. I will not be returning, and I cannot recommend this hotel to others. Save your money and look elsewhere!

Excellent location. Near the station, though a bit chaotic downstairs. Good room and decent service

The hôtel is 5 mins from the station, however right now all the neighborhood is in renovation. Going to the hotel from station is more complicated and neighborhood not looking that good with all this renovation on going.

Delicious breakfast, good location, nice gym, friendly staff.

The receptionist and the kitchen crews/support are all amazing. I would definitely book this hotel again in the future!

5-8min walk from Munich train station. There is a supermarket next to hotel. A lot cafes nearby as well

Hotel is in a good location. It is very near central railway station. Breakfast is very nice.

great place to stay. but the environment around the hotel is not as good though

Really enjoyed my recent stay at Courtyard by Marriott City Center for my Euro 2024 trip to Germany. Hotel location is very near to Munich Hbf and other tourist attractions. Many choices of restaurant nearby as well. The Italian restaurant serves good variety of food at reasonable price. And I’d like thank Courtyard by Marriott for letting me to deposit my luggage while I’m going to Leipzig for a match. Really appreciate it.

Hotel is nearby Munich Central Station, eateries also available within walking distance. Room is clean and toiletry is good quality. Bottled mineral water is provided on first day only.

Nice and comfortable hotel near central railway station. Rooms are quiet while in downtown Munivh. Personnel is very helpful and customer driven. Like the hotel!

we liked the clean room and amenities. Location close to central station

I was able to check-in early which I didn’t expect . The room are so clean and warm and have a good rest after my long hour flight. It was very close to metro station. Overall very happy stay.

Convenient place to stay, comfortable