Hotel Deutsches Theater

I hate giving bad reviews but the hotel and service had so many issues for our group. 1) The door knob fell off on the hallway side of our room. My son was in the hotel room & was luckily able to open it, but if you had a younger child it would of caused a serious issue. The older gentleman that was at the desk (2nd day) quickly fixed it. Was very sweet & very cheerful. 2) A friend’s room had water coming out of ceiling light sockets when he checked in. The young girl at desk was absolutely useless & wanted to charge him for a second room instead of moving him. We had only just checked in. 3) Instead of moving him into a new room, they added a cot to the room of another couple traveling with us— without telling them they would be adding someone to their room. Oh - the hotel still had vacancies & rooms available. 4) The area was once very beautiful and looks to be trying to fight the blight that is starting to set in. The older guy was great but the younger girl had horrible customer service and routinely ignored you. Munich was amazing though!!

For the price, everything was good. It was clean, warm, and the staff was friendly. They let us check-in earlier. The location was close to Karlsplatz and Marienplatz, also the underground station was close. Many restaurants and fast-food chains were within 5 minutes of walking distance.

It was a nice stay in Munich. Just right for my needs. With plenty of food and shops near by. Walking distance to Munich Hbf.

The description when we booked said breakfast included and had a bar. Neither where true, also the standard of the rooms was below what I'd expect and not especially clean. We believe that between the 2 Hotel Deutches Theater sites that the details provided to *********** were false/incorrect. Very unhelpful staff. Only positive was location.

Hotel management was not corporative very bad and rude attitude. never book again and also suggest not to book here.

This hotel is clean. That’s the only positive thing that can be said. Hotel was in what we felt like was a questionable part of the city. No air so had to have windows open. Our room was across from theater and street so we had constant noise. Very hard full size bed, pillow was as flat as the floor. Only one of any size could ride the elevator at a time. We were on 3rd floor and at end of day no one wants to climb 3 flights of stairs. We put things in the safe and next morning it wouldn’t open. The one light in the bathroom quit working. Smoke alarm fell off the ceiling in the middle of the night. Railbookers booked this for us so we were stuck. So they also get a strike. If you are thinking of booking this hotel reconsider.

All good, but bed not that comfortable and plastic duvet

The listing for this hotel is misleading and I'm not sure if it's on **********'s end or the hotel itself. I booked this hotel because I was arriving fairly late and it had a 24 hour front desk. It also said there is a bar and restaurant at the hotel. These are the things that made me choose this hotel. When we found the hotel, we were told they have 2 hotels with the same name and everyone always thinks its the one we were at. The one we were at did in fact have someone working reception and it did in fact have a bar and restaurant. After looking at the address on **********, the one we are booked for is arpund the corner. Okay, that's not a big deal. When we got to that one, there is in fact no 24 hour front desk. The front desk closes at 1030pm. We were able to get in from another guest opening the door to leave and I found a paper with my name and room number just sitting on the counter (for anylne to see). We called the number listed for after hours check in and we were able to get our key via lockbox. I double checked the listing on **********. The address we were at is in fact the one being advertised as having a 24 hour front desk with a restaurant and bar when those amenities are for the one around the corner with a different address. It felt very bait and switchy. The room itself was basic, bathroom was kind of old and run down, and the area around wasn't great. The positives: its proximity to the central train station and not far from Marienplatz and all that.