Leonardo Royal Hotel Munich

Leonardo Royal Hotel Munich Reviews

Leonardo Royal Hotel Munich

Moosacher Str. 90, Munich, 80809, GermanyView Hotel Details
Leonardo Royal Hotel Munich
Leonardo Royal Hotel MunichLeonardo Royal Hotel MunichLeonardo Royal Hotel Munich
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Leonardo Royal Hotel Munich Guest Reviews

8.6/10
Very Good
95 Reviews
Verified reviews
Location8.7
Amenities8.6
Service8.5
Cleanliness8.7
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All reviews(95)
Positive reviews(89)
Reviews with photos/video(18)
Awesome stay(28)
Awesome rooms(19)
Delicious breakfast(15)
Convenient location(14)
Easy to get around(11)
Close to metro(9)
Classy environment(8)
Comfortable bed(5)
Negative reviews(6)
Lau Pak Sun
Comfort Triple Room
Checked in Sep 2024
Solo travelers
10 Reviews
10.0/10
Outstanding
Posted on Oct 13, 2024
Very top grade in terms of value for money Breakfast was perfect Clean bed clean room Defo recommend
Response from Property: Dear Lau Pak Sun,thank you for your positive review and your stay with us.We are pleased that you enjoyed it and hope to be your host again next time in Munich.Kind regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Checked in Sep 2024
Couples
39 Reviews
10.0/10
Outstanding
Posted on Oct 8, 2024
Big hotel. Parking cost 19 euros. The room is cozy. The breakfast area is busy in the morning.
Response from Property: Dear Guest User,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with the most of our performances and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Guest User
Superior Double Room
Checked in Jul 2024
Family
13 Reviews
7.5/10
Posted on Aug 16, 2024
Staff is really helpful, the locations is only good for travel to BMW Museum and Allianz Arena only, no any shop / restaurant nearby. The Wifi is not good enough, need to connect every time even down to the lobby. The Gym room is not good enough.
Response from Property: Dear Guest User,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about the location and our tea and regret your impression of the wifi and the fitness room all the more. We have taken note of this. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
mimie
Comfort Room
Checked in Apr 2024
Business travelers
734 Reviews
10.0/10
Outstanding
Posted on May 15, 2024
Excellent location and great apartment! We will definitely stay there again!” Things I like The location is perfect, close to shops and restaurants. The hotel is very clean and well equipped with everything we needed. The parking and security is excellent . The Host was great and responded quickly and efficiently to any questions or queries we had.
Response from Property: Dear Mimie,thank you for your positive review and for taking the time to share your experience. We are very pleased that you were completely satisfied with your stay with us and that you appreciated the comfort and cleanliness of your room, the location and the friendliness of our staff.We always strive to offer our guests a pleasant and relaxing stay and it is always encouraging to hear that this is appreciated. We look forward to welcoming you again on your next stay in Munich.With best regards - Ulrike Bödcher/ Reputation Manager
Andy1
Comfort Triple Room
Checked in May 2023
Family
79 Reviews
8.0/10
Very Good
Posted on Jun 25, 2023
Hotel is near to subway and easy connect to city centre Rooms are very small but hotel amenities are good Breakfast has good options and value for money
Response from Property: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Anonymous User
Comfort double Room
Checked in Oct 2022
Business travelers
16 Reviews
2.0/10
Posted on Jan 24, 2023
The restaurant staff were racist and rude. extremely arrogant which was very funny when the customers are paying for the service. Because of the restaurant staff, I nearly came to hate my trip and regret coming to this country. I would recommend other hotels, really not worth spoiling your stay in Germany over some racist people. All in all, don’t book this one, Asians are treated very poorly.
Response from Property: Dear anonymous guest,thank you very much for your visit and for taking the time to provide feedback.We regret the mentiond impression about our restaurant staff very much. Unfortunately we are not able to reconstruct any situations or time frames as you write anonymous. If there was any not guest oriented behavior from parts of our team we apologize for this. But we ensure that our team - owning alone 24 different nationalities, including some Asian ones - has no racist views to our guests. They all try to give theire best to host each guest on the same way and to make him and her satisfied, this is why we all work in the hospitality. We with you all the best for your future journeys.Kind regards – Ulrike Bödcher/ Reputation Manager
Aliuta
Comfort Room
Checked in Jun 2024
Couples
2 Reviews
10.0/10
Outstanding
Posted on Sep 28, 2024
The best
Response from Property: Dear Aliuta, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
Daoshanglongge
Superior Double Room
Checked in Mar 2025
Business travelers
3 Reviews
4.5/10
Posted on Apr 15, 2025
The location is remote, but it is close to the subway station U3 line, so traveling is not a problem. I came to attend the Bauma Munich exhibition, and the price for one night was ¥2400. For such a price, the hotel service seems to be much worse. First of all, the room is very small. I drank all the free water in the room, and the cleaner did not replace it for me. The key is that my room card was taken away, and the equipment in my room needed to be charged. The bed is so-so, which is terrible for this price, and the pillow is not good. 2400 a night, this place is definitely not worth choosing It's okay for about 600, but the Wi-Fi is not very stable
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Doujiaoerxianzi
Comfort Room
Checked in Feb 2025
Business travelers
7 Reviews
8.7/10
Very Good
Posted on Apr 3, 2025
On the day I checked in, I found that the blanket, quilt and sheets of the bed were all dirty, with some traces of body fluids left by the previous user, but they were re-made and put into use. After communicating with the front desk, a cleaning staff came. I communicated with her in the room, and she also saw that the bedding was dirty. I asked her to change them all. While she was changing, I went downstairs to give her time and space to tidy up. As a result, when I went upstairs, I found that only the quilt cover and pillowcase were changed, and the sheets were still the same. There were also hairs of the previous tenants on them. In order not to cause too much trouble again and again, I didn't communicate again, and I slept on the quilt. I don't know where the problem lies, whether it is the hotel's hygiene standards or the laziness of this cleaning staff. The snack restaurant downstairs is great. The waitress Christina is friendly and efficient. There is a male employee who has worked here for 8 years, who is like an Indian or Pakistani, and his attitude is arrogant and unreasonable.
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Response from Property: Dear Doujiaoerxianzi,we are truly sorry that your experience at our hotel did not meet your expectations. We place a high value on the cleanliness of our rooms and the satisfaction of our guests. Your description of the bed linen is not representative of the standard that we at the Leonardo Royal Munich have set ourselves.However, we are pleased to hear that you enjoyed our snack restaurant on the ground floor and that you had a positive impression of our employee Christina. She is an important part of our team and we are proud of her work.We take your feedback regarding the other employee very seriously. Our goal is to make all our guests feel welcome and respected. We will discuss your comments internally and take appropriate action.We are also pleased that you were able to enjoy our gym and breakfast. We make every effort to maintain a high standard of quality in all areas of our hotel.We hope that you will give us another chance to show you that we take your criticism seriously and are always striving to offer our guests the best possible stay.Best regards, Your Leonado Royal Hotel Munich Team
Guest User
Comfort Room
Checked in Feb 2025
Travel with friends
10 Reviews
10.0/10
Outstanding
Posted on Mar 8, 2025
I recently stayed at the Leonardo Hotel in Munich and had a great experience! The hotel is in a great location, close to the city center and major attractions, and transportation is very convenient. The room was clean and tidy, the decoration style was modern and warm, and the bed was comfortable, which made for a good night's sleep. The hotel's breakfast was rich in variety and fresh in ingredients, especially the local specialties were impressive. The staff was warm and friendly, and the service was thoughtful. Whether it was asking for tourist information or solving needs, they were able to respond quickly. Overall, it was a very pleasant stay and I highly recommend it to friends who are traveling to Munich!
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Response from Property: Dear Guest user,thank you for your positive review and for taking the time to share your experience. We are very pleased that you were completely satisfied with your stay with us and that you appreciated the comfort and cleanliness of your room, the ambiance, our breakfast offer and the friendliness of our staff.We always strive to offer our guests a pleasant and relaxing stay and it is always encouraging to hear that this is appreciated. We look forward to welcoming you again on your next stay in Munich.With best regards - Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Room
Checked in Nov 2024
Couples
6 Reviews
7.7/10
Good
Posted on Mar 14, 2025
The room is big and new, and the hotel location is good. There is a subway station next to it. Luggage can be stored. But I don't know why the king-size bed room I booked has two beds put together, and the quilt is really thin.
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Response from Property: Dear Guest user,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the bed type all the more. We are aware that every guest has different requirements and ideas. We always strive to meet our guests' expectations and make their stay as pleasant as possible.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Checked in Nov 2024
Travel with friends
3 Reviews
9.0/10
Great
Posted on Dec 31, 2024
It was nice and clean! The subway station is also close. The gym is simple, with two treadmills and some weights. The sauna is for both men and women, but it's still nice.
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Response from Property: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Triple Room
Checked in Oct 2024
Business travelers
1 Reviews
4.0/10
Posted on Nov 26, 2024
Very bad experience. I booked a comfortable triple room, which clearly stated a double bed and a sofa bed on the platform. When I arrived at the hotel, the room I was given did not have a sofa bed, but a chair. The front desk said that I was alone so they would not give me a room with a sofa bed, and argued that the chair in the room was for the third person to lie down. Does it matter what room I booked and how many people I stayed with? The goods were not what they said, resulting in a very bad check-in experience.
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Response from Property: Dear Guest user,Thank you for welcoming you and for taking the time to give us feedback.We regret your negative overall impression due to the type of armchair in your room. Unfortunately, we do not have any personal information about you in order to be able to view the booking details, but in fact we really do need the triple rooms for 3 people. In terms of rates, you have not suffered any disadvantage, the rate depends on the number of people occupying the room.Please visit us nevertheless again in the future, we look forward to seeing you.Kind regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Room
Checked in Feb 2025
Business travelers
1 Reviews
1.0/10
Posted on Mar 16, 2025
One of the most rubbish hotels. Arrogant, shirking responsibility after losing something! Rubbish hotel, will never come to this rubbish hotel again. Rubbish front desk staff, so condescending!
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Response from Property: Dear anonymous guest user, thank you for your booking and we regret that you left us with this negative impression. Unfortunately, we cannot reconstruct any bookings that might lead to situations where we could analyze the background and help.If there are any specific points, and not only derogatory insults, we are very grateful to know them. Best regards – Ulrike Bödcher/ Reputation Manager
Guest User
Comfort Room
Checked in Jul 2024
Family
11 Reviews
10.0/10
Outstanding
Posted on Aug 21, 2024
The room facilities are very new. There is even a wireless fast charger on the bedside table, which is a little surprise! The overall hygiene is also very satisfactory. This is the most satisfactory hotel in this European trip. There is also an Asian restaurant owned by a Vietnamese boss nearby. I had a bowl of noodles comfortably at noon. It is also very convenient to take the subway to the city center. The subway is a few minutes away. I think the central railway station is a bit messy, so I chose this hotel. There is also a Ferrari showroom downstairs. I will stay here next time! The price-performance ratio is also very high! It is not far from the BMW Museum. We walked there.
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Response from Property: Dear guest,thank you for sharing your experiences with us. We apprecite your positve review about our facilities and the location very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager