Guest User
January 24, 2023
The Eastend is in a great location and both the hotel and garden have kerb appeal. Once inside the hotel looks tired, in both the public areas and the bedrooms. I was lucky to have a room with a balcony and lovely view of the city, so my impression was good when I first walked in. Others in my group complained of damaged flooring, missing fridges, missing hand towels etc. However, on closer inspection I noticed that the mirror above the desk was filthy. Not having brought any cleaning products with me I used my bathmat and some soap to clean it. The bathmat was black with dirt from my efforts. Most alarmingly, the bed linenhad not been changed. While I was inspecting the bed sheets I noticed that the mattress was so old and tatty it had little lumps all over it. I don't mind faded elegance, but dirt is simply not acceptable. When I brought the cleanliness matter to the staff's attention it was promptly, if unsmilingly, dealt with. I did, however, buy some alcohol wipes and give everything a going over. Walls are paper thin, so rooms are noisy. Buffet lunch was tasty and varied, and the manager came to check if everything was OK, or if we'd like anything changed for our other meals. Such a shame that a hotel with so much going for it lets itself down with so many easily solvable issues.