Overall, it was good 👍 The environment, bedding, and cleanliness were all great.
However, there was an incident that made me feel the hotel was judgmental, and I wasn't very satisfied:
I booked the hotel through Trip.com and specifically noted that I was traveling alone and needed a king-size bed.
But when I checked in, they gave me a dark room with two single beds.
I went to the front desk to ask for a king-size bed, and the hotel staff actually told me that there were no king-size rooms available that day, and that I might have to pay extra to switch?
Of course, I didn't agree. I told them that I had stated my request on the platform when I booked in advance. If they couldn't switch it, I would contact the platform.
The front desk called the manager, and it was resolved in 15 minutes.
Later, I contacted Trip.com customer service to ask if they had passed on my special request to the hotel, and Trip.com confirmed they had. Also, the price for a king-size bed and a twin room was the same when I booked, and I had specifically requested a king-size bed.
So, I urge everyone to bravely express their reasonable needs when traveling!
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