JS Alcudi-Mar

Reviews of JS Alcudi-Mar

JS Alcudi-Mar

Av. de s'Albufera, 49, Playa de, Muro, Balearic Islands, 07458, SpainSee Hotel Details
JS Alcudi-Mar
JS Alcudi-MarJS Alcudi-MarJS Alcudi-Mar
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Guest Reviews

8.6/10
Very good
78 Reviews
Verified reviews
Location8.6
Amenities8.6
Service8.6
Cleanliness8.6
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Positive reviews(38)
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Guest User
Single Room with Balcony
Stay Date Jun 2024
Business traveler
42 Reviews
10/10
Outstanding
Posted on Jul 16, 2024
Very quiet and well-located hotel, clean and well-equipped. Perfect trip!
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Svetlana П
Single Room with Balcony
Stay Date May 2026
Solo traveler
10 Reviews
10/10
Outstanding
Posted on Jun 28, 2026
Отличный отель за эти деньги, расположен в 50 метрах от остановки автобуса до аэропорта , питание соответствует стоимости отеля, все вкусное, свежее и не однообразное. Если что, рядом много ресторанов на любой вкус. Отличный бассейн, очень просторный, есть даже джакузи.Пляжные полотенца под залог 10 евро. Номер со свежим ремонтом и новой мебелью.Рекомендую. До шикарного чистейшего пляжа 2 минуты ( перейти дорогу)
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fat_pantani
Stay Date May 2026
Traveling with friends
6.0/10
Posted on Jun 23, 2026
After staying in the JS Palma stay in Can Pastilla a few years ago I thought I'd try this hotel for a cycling trip. A few positives:- Clean rooms comfy beds Good showers Beers reasonably priced in the hotel bar. Very friendly courteous staff. A general review:- Sadly as this was a cycling trip we wanted to keep out bikes in our rooms. We were not allowed to although being told in 3 repeated phone calls I made prior to booking that this would be OK. We were not told this until we had been in the hotel 3 days :/ We did continue to keep our bikes in our rooms but were pestered every time we fetched them in. We explained to management that our bikes would not be covered to be stored in a communal bike storage area that any hotel guest can access. Some of the bikes in our party were worth upwards of €10,000. You simply aren't going to leave them where someone else can get to them. When speaking to management about this we asked "Who will pay for my bike if it's stolen, you, the hotel perhaps?" they said no, so obviously no liability insurance for the bike locker downstairs. So poinltess using it as your insurance would simply be void. Location wise tho' the hotel is excellent for evening out and cycling locations. A few negatives were bugs on the food counters (I do have a video but can't upload it) and the odd cockroach occasionally seen in the dining area and our rooms which isn't what you want. One of our party trapped a cockroach under a glass in his room and the cleaners didn't even move it. It was there 4 days!!! All in all great location but I wouldn't stay again. Most of the food was cold or tepid at best, they were slicing raw meat right next to cooked meat which even I know is a NO, NO. So our groups stuck mostly to chips and pizza most nights as there didn't seem to be much choice. Ice cream was always too soft Freezer broken? Alethically the hotel is very nice but it's let down by the dining and haphazard rules. I'll won't be staying again sadly.
Guest User
Stay Date Jun 2026
Other
8.0/10
Very good
Posted on Jul 12, 2026
The service is excellent. We were placed in a room which was on the ground floor where we felt very exposed and unable to relax, we asked for a change of room which they facilitated as soon as they could and were put in a much better room on the second floor. The hotel, especially the rooms need more attention to detail when being cleaned. Our room wasn't cleaned properly throughout our whole stay and wasn't properly cleaned before we arrived. For example there was hair and dust left from previous guests. The location is close to the beach but is right in front of a busy road so sitting on the balcony is nice but not relaxing! The sea can be seen between buildings in front of the hotel. The pool area is nice and isn't too busy so is quiet. The gym is good. There was a good choice for breakfast and lunch was tasty (we didn't have dinner).
Guest User
Stay Date Jun 2026
Other
10/10
Outstanding
Posted on Jul 9, 2026
The hotel is situated in a great location, right across the road from Muro Beach; the services are excellent, and the food is varied. There are bus stops and a shopping area (with various shops) nearby. The staff is very friendly, and the rooms are clean, though not particularly modern. Having stayed there twice, I highly recommend a visit—it is a peaceful area.
Martin Y
Stay Date May 2026
Family
10/10
Outstanding
Posted on Jun 21, 2026
Good rooms,great location,great food.The staff was amazing. We had small issue with our room,which was solved very fast and convenient for us. Definitely visiting again.
Response from Property: Dear Martin, Thank you for your kind words! We’re glad you enjoyed your stay and look forward to welcoming you again. Sunny greetings, Your JS Hotels Team
Road05981003736
Stay Date May 2026
Solo traveler
10/10
Outstanding
Posted on Jun 9, 2026
JS Alcudi Mar was recommended to my by Philipps Bikes .. it was indeed the perfect base for cycling tours :-) Nice spacious room, food (breakfast / dinner) was excellent The staff were also great; from Reception through to Bar/Restaurant - even cleaning personnel - were all very friendly and efficient
Response from Property: Dear Guest, Thank you for your kind words! We’re glad you enjoyed your stay and look forward to welcoming you again. Sunny greetings, Your JS Hotels Team
Marion P
Stay Date Apr 2026
Traveling with friends
10/10
Outstanding
Posted on May 4, 2026
Everything was perfect. Very friendly, welcoming staff, great facilities (great gym!) nice spa. The rooms were spacious and the bed comfortable. The food was delicious.
Response from Property: Dear Marion, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our facilities, spa, and especially the friendliness of our team. We hope to have the pleasure of welcoming you again in the future. Kind regards Your JS Hotels Team
Angela03189
Stay Date Aug 2025
Couple
10/10
Outstanding
Posted on Sep 16, 2025
We will definitely return. Great location , modern clean comfortable hotel. Great attentive staff special mention to Enrique, Carlos, Javier and Teri. Very good choice of food in restaurant. Lovely accessible pools , very good entertainment in the evening excellent proximity to the accessible beach which had beach/sea wheelchairs with free loungers and parasol for disabled. May be nice to offer tea/coffee making in room facilities it would save us bringing our own mini kettle . Also offer a light packed breakfast for early departures as we didn't want to eat at 4 in the morning. We came by Ferry from Denia with our car which meant we could visit Alcudia Polenca and Valdemosa very beautiful places. The twisty Road down to Valdemossa Harbour was quite scary but well worthwhile . Also Deia in the mountain's worth visiting. If we hadn't have taken our own car there are plenty to hire especially convertibles like our car.
6/8
Response from Property: Dear Angela, Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoyed our location, attentive staff—Enrique, Carlos, Javier, and Teri—and the variety of ou buffets. It’s also great to know that our pools and proximity to the beach made your stay even more enjoyable. We appreciate your helpful suggestions regarding a light packed breakfast for early departures. Please, next time don´t hesitate to ask for tea/coffee making facilities at the reception desk. We look forward to welcoming you back on your next visit. Best regards, JS Hotels Team
fionahegarty123
Stay Date Aug 2025
Couple
10/10
Outstanding
Posted on Sep 15, 2025
From start to finish, we could not fault this hotel. Staff at reception, breakfast and bar (especially Rafa) were so friendly and accommodating. The hotel itself is absolutely spotless. We had a corner balcony with a view of the lovely pool. Location is amazing with great restaurants nearby, directly next to bus stop and a stones throw away from the beautiful beach.entertainment was great we wish we had gone to it sooner- especially the all stars. Would recommend and would stay again.
Response from Property: Dear Fiona, Thank you so much for your wonderful review and kind words! We are delighted that you thoroughly enjoyed your stay with us—especially the friendly service provided by our team, the cleanliness and our location. It's also great to hear that you felt comfortable and would even like to come back – that would be fabulousl! Warm regards, Your JS Hotels Team
OZS_ATW
Stay Date Jun 2025
Family
10/10
Outstanding
Posted on Jul 4, 2025
This was the fourth time in a row that we stayed in this hotel. This time we came in late June occupying 2 rooms. The service was fine, our rooms were very clean. The staff was helpful. Breakfast and dinner were really good. The evening shows were good except for ABBA Sisters! :-D Parking was easy on the street, otherwise they charge you EUR 11/night in their car park.
6/15
Response from Property: Dear Guest, First and foremost, we would like to apologize for not responding in your language. We are using an international language to ensure clear communication. It is always our pleasure to welcome you at our JS Hotel! Thank you so much for your lovely comments. We would also like to thank you for the loyalty you have shown us by returning to our hotel and we are happy that you have taken the time to share this with us and other travellers. Your kind review about your recent stay has made our day a bright one! Looking forward to having you with us again soon. Best regards, the entire JS Hotels Team
Guest User
Stay Date Jun 2026
Other
10/10
Outstanding
Posted on Jul 10, 2026
Nice hotel close to the beach with all basic armenities.
David M
Stay Date Jul 2025
Couple
4.0/10
Posted on Aug 5, 2025
Vibe: Came for sun and sangria, left with stories we’ll be telling for years (whether we want to or not). Let’s begin with the good bits (because my therapist says I should start with positives): Location: Can’t complain. A 2-minute walk to the beach means you can go from bed to beach towel in record time. Great food spots all within flip-flop range. Shopping therapy: Palma is just a bus ride away. We needed the retail detox after the buffet. Only downside? The bus was so full we stood the entire hour. Great for posture, less so for mood. Reception crew: Calm, friendly, and clearly trained in disaster management (more on that later). The AC wasn’t working when we checked in. Nothing says “welcome to your room” like hot, stagnant air. Luckily, maintenance came and resuscitated it before we fully melted. As a kind gesture, we were offered a complimentary bottle of cava — a small touch that we appreciated. Cleaners and waiters were doing their best and honestly deserve medals. Room service even surprised us with some creative towel art, which was a fun and thoughtful touch. The bartender was a legend… friendly, fast, and made an espresso martini that felt like the calm before the storm. Bonus tip: Five minutes from the hotel is Restaurant S’Albufera, home of a T-bone steak so good it made me question my life choices up to that point. Flavorful, juicy, and absolutely worth cheating on the hotel buffet for. Now entering the plot twist portion of our stay: My wife said the beds felt like they were built for prisoners with back problems. I couldn’t agree more. They were so uncomfortable, I briefly considered sleeping in the elevator. Buffet staff: moved with the enthusiasm of robots running low on battery…polite but barely present. The buffet food was… edible. Hygiene, not so much. Guests were all using the same tongs and then placing them back on the food like it was part of the recipe. Gourmet germs, anyone? One night we were greeted by a big fat cockroach in our bathroom. Not your average bug. This one had weight. It looked like it paid rent and had opinions about the minibar. It was also surprisingly hard to eliminate. It dodged, countered, and refused to go quietly. Honestly, it deserved its own action sequence. And then the plot thickened: One creative guest thought it’d be hilarious to put inappropriate realistic rear-end decals in the elevator. Let’s just say it made every ride awkwardly memorable. One night, our next-door unhinged neighbor decided to spice things up by physically and verbally threatening me, as if we’d all signed up for some kind of all-inclusive Escape Room: Mallorca Edition. The hotel did move us to another room and floor (thank you), but had no real policy or protocol for dealing with aggressive or violent guests. That left us feeling unsafe, and that’s not something you want on a family holiday. And the fact that there’s no plan for handling guests who think they’re starring in a low-budget action movie? Tha
Response from Property: Dear David, Thank you for sharing your feedback with us and for giving us the opportunity to respond to your comments. We sincerely regret the inconveniences you experienced during your stay, and please be assured that we take each of your observations seriously. Regarding pest control, we would like to inform you that we have a comprehensive monthly disinfestation protocol conducted by a specialized company. The most recent inspection was carried out on 17 July 2025. (If you wish, we can provide you with the relevant documentation.) While we make every effort to keep our facilities free of insects, we acknowledge that in outdoor environments and in areas of high humidity, it can be challenging to completely eliminate their presence. Nonetheless, your well-being and comfort remain our top priorities, and we will continue to strengthen our pest control measures. Concerning the incident involving yourself and another guest, we have taken the step of relocating you to ensure your peace of mind. Our staff are committed to providing prompt and effective solutions to any issues that may arise, and we appreciate your understanding in situations where clear evidence may be difficult to gather and assess. We are dedicated to continuously refining our protocols for managing any instances of inappropriate behavior in a safe and professional manner. We are sorry to hear that your stay was affected by these events, and we value your comments as they help us to improve our services. We would like to reiterate that our guests safety and satisfaction are of utmost importance to us. Despite these incidents, we hope you will cherish positive memories of your stay. Sincerely, the JS Hotels Team
amibo_11
Stay Date Oct 2025
Traveling with friends
10/10
Outstanding
Posted on Nov 3, 2025
I went with a friend for a week. Weather - gorgeous! Hotel - really excellent hotel. I was the end of the season and we were there for the last week of opening before closing for the winter. As a consequence, the hotel was relatively quiet. It is immaculate and the staff were really lovely. Our room was cleaned everyday and was roomy and quiet. The beach was gorgeous with plenty of space. Beds were 21 euros for two per day . We were half board and the food was fresh and nice - a little meat heavy TBH but thats just my fussiness coming into play. The transport around the hotel is easy, cheap and very frequent. Great for a trip to Alcudia and Pollensa I will definately return xx
Response from Property: Dear Guest, Thank you very much for such a positive review. We are very pleased to hear that you had an enjoyable stay with us and that we were able to meet your expectations. We would be absolutely delighted to welcome you back and wish you a wonderful time until then. All the best, the entire JS Hotels Team
Eva_ManCHester100
Stay Date Aug 2025
Couple
10/10
Outstanding
Posted on Sep 23, 2025
We had a fantastic stay! All the staff were friendly, welcoming, and hardworking. The receptionist and manager were especially lovely, making us feel truly cared for. The hotel is clean, in a great location across the stream from the beach, with a large pool and plenty of sunbeds. Calm, relaxing atmosphere with no screaming kids. Bar staff were friendly, drinks reasonably priced. Minor downsides: some evening entertainment lacked talent, and the balcony light was too bright to enjoy late-night seating. Overall, a wonderful experience—we’ll definitely return!
Response from Property: Dear Eva, Thank you very much for your fantastic feedback and for recommending us so highly. We are delighted to hear that you felt so warmly welcomed by our team, especially our reception and management staff, and that their care helped make your stay extra special. It’s great to know you enjoyed our location, the pool area with plenty of sunbeds, and the relaxing atmosphere. We appreciate your constructive comments regarding the evening entertainment. Your feedback is valuable and will be taken into account as we continue working to improve our guests’ experiences. It means a lot to us that you plan to return, and we look forward to welcoming you back for another wonderful stay. Sunny regards JS Hotels Team