We've been to the Parklane Hotel ten times now. However, nothing is the same. Supervisor Mr. Harsha sir, housekeeping Kumarswamy, and his team are very helpful. Hats off to them, as they are trying to make the guests happy even though infrastructure sometimes does not permit that. The ***agement is clueless. Only rooms are allotted; since my reservations were made through Goibibo, we could not use 2 of the 3 park view rooms due to the AC not working. Refunds are never permitted during check in as we were not happy with the room. Me, wife, father, In-laws had to sleep on the floor with kids in the first night, and the next day, two different rooms were provided. Mr. Harsha sir was kind enough to convince ***agement to get a Rs 2000 refund as a token of apology (~10%) of the total booking amount for our bitter experience. Even if one calls them in advance and requests any specific things during check-in, like room preference, the same is not entertained. A magnificent hotel may have lost everything as a result of neglect. Attitude is good, but only when accompanied by quality. Please take money, but deliver quality. I miss my old Parklane and the old people here, whom I met nine times. Please avoid the 2nd floor room, even if given for free. Please check that the AC, hot water, bathroom equipment, and accessories are working fine before checking in. Please visit their sister concern, Rooftop open-air revolving restaurant High Park, which is awesome. Thank you, Harsha sir, and Kumar swamy sir, for trying to improve our experience with limited capacity.